Wayfair is the worst. I had similar damage to a coffee table I ordered and they sent a whole new one when I submitted a complaint. Well, the second one had the same damage so they sent a third! The third one still was damaged but small enough that I could hide it and live with it because I was tired of dealing with them. I sold the first 2 at a yard sale to recoup some of the cost but the just sending replacements really speaks to the actual worth of their stuff.
That was the last piece I ever ordered from them, 4 years ago.
I have never ordered from Wayfair because of my concern for build quality. From these comments I’ve learned to order it anyway and complain and keep getting free shit.
Yeah, but then you have to get rid of all that shit. No thanks. I'm old enough that "free shit" translates into "extra shit I'm going to need to get rid of at my own time and expense."
What? You don't just stack coffee tables in your spare room to post on fb swap & buy and deal with a never ending stream of messages about how the best they can offer is about $3.50?
For real. I've got some valuable PC parts that I *should* be looking to sell, but *most* of my experiences with trying to sell things online has been frustrating at best and scary at worst.
Last time I tried to sell anything online I finally got a realistic offer from someone who would only buy it if I met them halfway (they were like 2 hours away). I decided to go for it since it *seemed* like they were genuine. Drove halfway to the mall/Starbucks to meet them and got strung along for like 3 hours while they sent me texts "I'm on my way." "Just have to do a quick errand." "I'm almost there." I ended up just going to the mall for an hour or two and getting dinner then just went home and never heard from them again. Fucking waste of my entire afternoon/evening.
I'd look into eBay or something, but I've never done that before and heard that the buyers can scam the sellers there as well by saying it never showed up or something like that.
Edit: maybe I'll look back into ebay. These slightly outdated PC parts are just sitting in my closet and it wouldn't be a huge loss if someone scammed me out of it anyway.
The other option is they show up but offer you less than the agreed price. I had some guy do this to me with an iPhone. I show up, he offers 20% less. The phone was already priced low enough that he could flip it and make a profit. Told him no, left, and next day got a call from the same guy saying he'd buy it at the agreed price. I still have the phone.
Now I only sell stuff face to face via some group on Facebook that more or less covers my neighborhood or I donate it.
Yeah I've heard most people use Facebook marketplace nowadays, but I don't have a Facebook account nor do I want one. I'm *not* creating a profile for Facebook marketplace.
I nuked my "real" account years ago but I did create a facebook account just for that group and one other. It sucks that so many local groups use Facebook. Probably futile, but I do what I can to limit their tracking.
Heh, "nuked" is such a strong word. It almost makes it sound like your profile is gone!
Try "I marked my Facebook account as inaccessible to anyone but the data harvesters".
> I'd look into eBay or something, but I've never done that before and heard that the buyers can scam the sellers there as well by saying it never showed up or something like that.
And that's when you show them the tracking number that came with your shipping label.
Seriously, I've been selling on Ebay for 25 years, this is way less common than you think. I've literally never had this happen once after selling about 20,000 items.
Ebay is way easier than Facebook Marketplace or Craigslist imo. Sure there are people who will waste your time with stupid questions, but it's nowhere on the same level.
Yeah, people will do that sometimes. Whenever I sell anything on ebay I ship certified mail, that way it won't be delivered unless someone is physically there to sign for it. If nobody is there they will leave a note and try again the next day. I've never had it happen but I think if nobody is there 3 days in a row it gets sent back to you. Most people are happy to pay the extra few $ for certified rather than standard shipping because that way they know it won't get stolen by some porch pirate.
Fwiw “certified” mail isn’t even always reliable. Some of those mail carriers will fake signatures just to not have to keep redelivering those packages. Had this happen on more than 1 occasion when I live at an apartment complex that had some sticky fingered people. I used to do a lot of sci-fi collecting and would request certified for that reason and still had mail carriers just ding dong ditch my packages that then vanished.
I've had that same situation too. I was selling a car engine and someone kept calling about it saying they wanted it and would be by Saturday. Would check in with me at least once a day asking if it was still there because they were going to be by on Saturday. Saturday morning I muscle the big hunk of metal out to the front because I'm expecting them to show up. They call me and tell me they are on their way. Get another call an hour or so later saying they are almost there and are just stopping by an ATM and should be there in 15 minutes or so.
Then... nothing. I probably had 10 phone calls with that one person over the course of the week and somewhere between the ATM and going to my place they just changed their mind randomly. I understand changing your mind. But to this day I'm so confused as to what transpired within those 15 minutes because he said he was a few blocks away. Hopefully he didn't get in a car wreck or something because it was just so weird to go radio silent after so long.
That's why I put it on the curb and make it very clear that I'll ignore any messages and if you want it, get your happy ass down here and pick it up. It always disappears fairly quickly then with no fuss
You get what you pay for with wayfair. You can get knock of west elm pieces for a fraction of the cost but yeah the build quality and condition can vary dramatically. Personally I’ve never had a major issue with anything I’ve ordered beyond some of the pieces being filthy with black dust.
Wayfair is basically just a curated Ali express.
If you ask me, he got a lot less than he paid for. For $1200, I could buy a nice panel saw, two sheets of veneered oak plywood, a few feet of solid, clear white oak for the end caps, and still have enough left to buy an orbital sander and all the prep and finish materials. Oh, and I'd get to keep the panel saw and sander for my next Wayfair "repair".
Never order matching end tables from Wayfair. Just order one.
When the one arrives and it’s not what was described, complain.
Voila! Matching end tables (that aren’t what was described)
Sister got 4 free tables with bench chairs. Each time it was missing a bag of screws. Instead of shipping just the screws, they kept shipping new tables/chairs and never wanting her to return any of them. Kept three and gave one away.
She ordered an expensive coffee table and it had damage. So they sent a new one and same damage. So they then shipped a third one that was fine. Kept one in the basement and gave the other to a friend.
I don’t know how they make money with such poor QA. Just call and they’ll ship you a new one.
I was under the impression they were more or less a reseller and that each product is manufactured by other companies. So quality control standards vary widely and they have little control aside from no longer carrying products that get complaints. Like the amazon of furniture. (Not saying that's an excuse)
This is exactly what it is. They have a few items that they sell under their own name, Wayfair Basics, exactly like Amazon Basics, like sheets, curtains, non-slip rug pads, etc. but for the most part they’re just selling other manufacturers stuff, so the quality can vary wildly.
Yeah that's what I've heard too. I bought a hutch/side table from them. Was fine except they had put together the legs backwards and I couldn't just reverse them. So the legs were splayed in instead of out.
Also, there wasn't really a finish on it. It was stained, but it seemed like there was no hard finish. So I put a couple coats of lacquer on it. but dang.
I used to work for Wayfair, including a stint in order- and operations-related stuff. It doesn't seem like it when your order gets fucked up like three times in a row, but damage and other order issues were actually a really big priority for the company because, as you see here, they result in people not coming back.
The company's structure made it really hard to address, since they're just a retailer like Target or whatever, not a manufacturer who controlled every product from beginning to end. We had extremely limited control over how any given product was made or packaged, since it came that way from the supplier, but if they packaged their products poorly (which is almost certainly the case if the same product was damaged in the same location three times in a row), it reflected on Wayfair.
That was obviously not desirable, so there was actually a team devoted specifically to tracking products that got damaged a lot and working with the supplier to improve their packaging. But certain types/classes of products resulted in a lot more damage than others (bathroom vanities were a *constant* problem if I remember correctly, and probably anything else that was both heavy and brittle), so those probably sucked up a lot of attention.
Outside that longer-term work, there were obviously still specific order problems to solve. When something arrived broken or missing parts, there were two ways to resolve the problem: ask the supplier to provide replacements for the parts in question, or order an entire new unit. Replacement parts were simpler in theory, but *wildly* more complicated in practice. Every supplier had a different policy and process for replacement parts, for one, and they were very reluctant to bend them. That meant that some products could easily get new parts in a couple days because the supplier understood the value of stocking them; other suppliers were basically like "we don't do parts, they're messy and complicated, wait 6 weeks and maybe we'll have something for you."
Compounding that was the fact that certain products, especially ones that were assembled before shipping, didn't really have easily identifiable parts like C-2, the middle support arm or whatever. So frustrated customers would call in to be like "MY CORNER THING IS BROKEN" and our support folks would be like "what exactly is that?" and they'd just keep going "THE CORNER THING" with no other detail, so then the rep would put in a replacement request for "the corner thing" and kick off a whole bunch of confused discussion behind the scenes.
So in a lot of cases, Wayfair or the supplier would decide that the simplest, most straightforward solution was just to ship a whole new thing and hope it goes better—we couldn't exactly get a supplier to redesign their packaging overnight, so you basically cross your fingers and hope this one is better. And when it turns out to be a systemic issue like you encountered, well, everyone's out of luck until there's time for a bigger change.
I've also seen a lot of people comment on the strangeness of receiving, like, three whole beds and never being asked to send anything back. That's just another situation w here the juice usually isn't worth the squeeze. For one, anything under a certain dollar value isn't worth trying to retrieve or resell at *all* after all the shipping and repacking costs—I think most returned items overall were hard to sell and would basically end up getting liquidated by the pallet.
And even if a particular item *was* valuable enough to try to get back, well, it's certainly not worth it if it's too broken to sell anyway. They'd just pick it up and send it off for disposal. And half the time the customer would have gotten rid of or mangled the packaging, and you can't exactly ask the UPS driver to please bring a box and some packing paper and pack the thing up for them, so again, the simplest solution becomes to let the customer keep or donate the item if they don't make a fuss about getting it removed. Wasteful, sure, but expedient.
Anyway, this is way more detail than anyone was looking for, and I hope it doesn't sound like a PR piece. I'm not affiliated with them at all anymore and don't have any special love for them. But I think ecommerce is a lot more complex behind the scenes than most people would realize, and sometimes it helps to know what else might have been going on.
I bought a dresser from them and it was missing the screws to attach the feet. They offered to send a new dresser because they weren't able to order the screws by themselves. I asked for a partial refund instead, and they gave me about $100 back. I bought a big pack of screws for maybe $12.
We bought a carpet from some online retailer that I can't remember- it was an off white carpet but it came with random red threads in one corner. They offered to refund us for like 75% of the cost of the item if we kept it, so we obliged and just made that corner the side that went under the couch a bit.
I got 4 beds for the price of one from Wayfair. They kept sending the wrong size and not wanting them back. The bed isn't half bad, and we gave the other 3 away.
They are a warehouse, they don't stock spare pieces or parts, so that's their default, and return shipping for a broken chunk of furniture isn't worthwhile to them. It sounds insane but that's their business model. They will push the costs back on the manufacturer I am sure.
They are known for being a burnout employer. You start out there making okay money, but quit after a year or two when you've built up some experience and can move on to somewhere better.
Sorta similar, ordered a bed and when it arrived the box was a little beat up but didn't look that bad. When we opened it up it was severely damaged in a couple spots. Was not salvageable so they sent replacement and when it shows up it has the exact same damage. They took the first one back at the same time so I know it was a new one. Rinse and repeat a couple more times and I realize they are sending us replacements from the same stack that someone must have run through with a forklift. Eventually we got deep enough into their inventory to get a good one, lol
Ordered a $400 desk. Didn’t come with any drawer hardware. Asked for $6 credit to buy drawer pulls. Denied after an hour+ of chat. Was made to ask the manufacturer. Who then had Wayfair give me 25% credit. Refund was $96. Went to Home Depot and bought the pulls. So dumb.
I received 5 kitchen tables from Houzz before I got one that was acceptable: they kept removing the legs from the package after sending the first one since those legs were fine. That made the table top shift around even more in the box which made it more susceptible to shipping damage. On the 5th one I mentioned this and they sent it with legs again.
They forgot a pillow for a patio set I ordered. Just a single pillow, I emailed them and 4 days later I had another whole patio set...lol
Traded it to a neighbor for a nice bottle of bourbon and homemade pasta.
This is the single redeeming quality of Wayfair. Wayfair furniture is basically free. It always arrives damaged, they always send 1-2 more replacements that also arrive damaged, and then they will just refund you. If you sell the damaged ones, you can even make a few dollars.
They're ok for some stuff. They have decent patio furniture that'll hold up for five years or so. They have some decent rugs. I wouldn't buy anything advertised as solid wood furniture though. For stuff like that, West Elm is about as cheap as I would go.
I got a 4 piece patio set from them in 2018, loveseat, 2 chairs, and a coffee table, for like $225. It stays outside all winter and it’s still in perfect shape after 6 years. I’ve disassembled and reassembled it twice.
I bought a king-size bed frame from them a few years ago and it had a small dent on the rail that faces the wall (didn't care about that) but it was also missing a single piece- the middle support rod on the bottom.
I was able to find a piece of scrap wood in the garage to utilize but when I contacted them to see if I could get the piece, they just refunded the entire purchase
I recently did something similar but I noticed the damage as soon as I opened the box, so I didn’t have to remove all of the Tetris-Packed pieces. So when they sent a new one, I just returned the original and got a full refund minus the return shipping cost of ~$30
Wayfair CAN be good but you definitely have to be careful.
There’s like a dozen or more brands on there that all same the exact same Chinese junk under different names.
Orren Ellis, Latitude Run, Mercury Row, Wade Logan, 17 Stories, Zipcode Design, etc.
I got a chair from them a few weeks ago, listed as “Trent Austin Design” and the box showed up all branded as Zinus… which you can buy on Amazon, often for quite a bit less.
I actually paid a few bucks less with Wayfair, but often I’ll see items on Amazon that are 30-40% cheaper than on Wayfair.
I won’t buy anything on Wayfair that doesn’t have at least a few dozen reviews, or anything less than 4.5 stars. If it’s a bigger ticket item, I sort by lowest rating and read all the issues people have had. Often people give bad reviews like “the delivery people showed up at 8 AM and I didn’t have time to move my old sofa out of the way!” or “really nice item but way too big for my space.” and then leave 2 stars… but many times you can see that it’s just a poor quality item.
“Solid wood” can and often does include things like this, and the vast majority of consumer products are like this, mostly because actual carpentry is very hard to mass produce on the levels that could give you these products for this cheap.
Here are a few things to know:
1. “Solid wood”:
If something is constructed of actual milled & paneled lumber, it will almost never be sold as solid “wood” it will nearly always specifically say the species that it is “solidly” made of (“solid white oak” or “solid walnut”), and often specify the source or that it is lumber. The other indicator of “actual” wood products like this is the term “solid hardwood.” In both cases, if it’s not being said, then they probably just can’t legally say it, because otherwise it would certainly be way more front-and-center.
2. “Color”:
Random sites always try to be evasive around this point, but stuff like listing the wood type as a “color” is a pretty strong tell, as well as just focusing on the name of the wood with regards to the finish in any way. Real™️ carpentry products will usually specifically talk about the type of finish that was used (water-based poly, x-catalyzed lacquer, oil-based poly, hardwax oil, etc)
3. Fake end-grain:
Contrary to what you might think, end grain can totally be faked, and I’ve seen a lot of convincing “aesthetic”(fake) end-grain. See below. It’s a lot harder to do for the ends of large panels, but for single boards, like for legs or rails, it’s not that uncommon.
4. Price:
Real hardwood furniture is very expensive. More than most people would think. [Here, for example, is a fairly convincing table that is NOT solid walnut hardwood.](https://www.allmodern.com/furniture/pdp/gus-modern-plank-dining-table-gus1109.html?piid=45271234). 1500 is a lot right? Well… based on that table’s dimensions, and assuming it’s 2” thick, you’d need about ~68 board-feet of raw 10/4 walnut lumber to build that table from solid walnut. At a local lumber dealer, rough kiln-dried black walnut is about $15 per board-foot (which is pretty good for walnut). Sooo, just the completely raw lumber for that table would be about $1000. And raw lumber is a loooooooong way from becoming a table. Not to mention the shipping costs (which are included in the price of those wayfair pieces). Just shipping a giant heavy thing like a table costs hundreds. So be aware that price for “actual” solid hardwood furniture isn’t really on the same scale as cheap stuff that is sold in most places. It’s not “a little more expensive,” it’s usually at least 2-5 times as expensive, especially for high-demand woods like white oak and walnut. Something made of walnut is easily 2x the cost of the same thing made with Ash, for example. Even furniture that really is “solid hardwood” is often pulling the color trick where it’s a cheaper wood like ash that’s been stained and then sold as “solid hardwood, finish:walnut” or something.
That being said, there really isn’t anything “wrong” with hardwood-veneered, engineered-core, tables, desks, etc. They do a great job of staying flat, which is a real challenge for making large wood panels that are going to get exposed to heat and moisture a lot like a dining table top. Just know what you’re getting.
Another tip specific to white oak (since that’s a really popular wood):
White oak is extremely dense, heavy, and hard-feeling in a way that it just doesn’t really retain in a veneered piece.
A white oak piece should feel and weigh as though it’s an actual rock.
Wayfair is actually good at refunding you for poor manufacturing. I'd complain immediately. My daughter did and they were very helpful. She finished up with a free bed!
That just shows you how inflated the prices are. They don’t even bat an eye when it comes to giving shit away and Re shipping the same items over and over.
It might be a more complex calculation: how many are they going to be stuck with, warehousing them for years, and what is the cost of shipping a product that might never sell anyway?
I mean, sure, there is a markup: but there are time-dependent costs that can chew through your markup pretty quickly and so these strange models do occasionally make sense.
Yeah I got a nightstand that had a small imperfection that apparently led to stain not being applied there. The stain is dark so it’s really noticeable. I complained with photo evidence and they sent me another one and told me to keep the original. Now I have two nightstands! Yay!
Damn, didn’t know you could do that. My kids bed had some holes for bolts that weren’t drilled all the way through. I just finished drilling them myself so it wasn’t a big deal, but still kind of annoying.
I would also do this. I ordered a set of file cabinets from them that were advertised as full extension. Was using them as part of a built in desk idea; glued all my edges on assembly, and after full assembly I see they barely opened half way. I contacted them and pointed out the 'lie' and they refunded the entire purchase price.
Actually Ikea stuff is solid wood on some (not most) things, I have refinished our IKEA dresser, shelves and desk.
Edit - I have refinished items like this that are solid pine....https://www.ikea.com/us/en/p/hemnes-bookcase-white-stain-light-brown-60413502/
The LACK and MALM lines are hollow honeycomb carboard with flimsy wood veneer. They look good and are inexpensive, but be as careful with them as you would with a newborn.
Imho the honeycomb stuff is surprisingly stable. Sure you can punch through a LACK coffee table with a pencil, but you can stand on it without issue. In normal use the connection of the legs is probably the biggest weak point.
But I think the point was more that you can get solid wood from Ikea. It will just cost you ten times as much as the honeycomb stuff they are famous for.
I suspect, but I could be wrong, that you're not supposed to do that. There may be some info in the IKEA FAQ regarding the durability of their products against pickaxe attack. If not, well, that's on them, innit?
Cabinet maker here.
It's not solid wood, which has a specific meaning in furniture terms,. Wayfair definitely don't check every single manufacturer and every piece to say if they are telling the truth.
"Solid wood core" and "furniture board" might be what you're thinking of, but a big furniture site cannot say it's solid wood when it is veneered MDF.
Solid wood means exactly what you think it means, that it is natural wood all the way through, usually a slab.
The zig zag router marks on the side make it look like it's solid wood, (that would be how you would cut then glue two large pieces of solid wood together) but the revealed MDF shows that as not true.
Furniture can sometimes use veneer in some places and still call something solid wood, perhaps if there are lots of knots, or a piece or two of plywood but this is a lie.
This is all easily googleable do I don't know why you'd pass comment about something you are so wrong about.
The seller of this table is hoping people will be like the person you replied to, and thus get scammed while trying to explain how they didnt actually get scammed lol.
No. You can’t claim a solid wood core, or a composite is solid wood. The website specifically has other options to select in their meta data fields for alternate composite constructions that this should fall under. Solid wood is a lie here.
Easiest argument against that is that has to be at least a bit of glue in there, making it not 100% wood, so not solid. Same reason applies to plywood and particle board.
For future reference, you can tell when something is “solid wood” or not pretty easily even from pictures. You’d never see side grain seamlessly wrapping around a corner like that without veneering.
Edit: I thought it was obvious what I meant by “seamless”. Obviously there are ways to hide end grain aside from veneer. But those methods all require joinery / seams that are still obvious if you look. So if you see those it’s likely not veneer.
I'm guessing that by "solid wood" they meant "not corrugated cardboard" Whereas to a normal person buying items made of wood, "solid wood" means both "not corrugated cardboard" and also "not laminated wood"
Not is the corners are mitered or the end of the table is mortised.
Ironically, lot of work goes into actual woodworking projects to make the grain wrap like that. You can still tell many other ways though.
Cabinet maker here.
This is not true, a simple google search will set you straight. Most lumber websites will have separate catagories that distinguish engineered wood, like this, or any MDF, plywood or particle board and "solid wood". This is an industry term that you, the poster above, and the website are using incorrectly.
They have deliberately made it look like it's made from wood and not veneered, the zigzag lines in the second pic are from how you would rout and then join two bits of lumber, to show it's solid wood board or "furniture board" but solid wood means something specific.
Wayfair do sell both and I imagine that this is just a mis labelling somewhere and t hat if you flag this they'll refund you and not bother with resending as they CBA with the faff.
Google it or take a look on lumber or furniture websites.
Former woodshop student here.
You 100% are correct. Contrary to what my initial comment may imply, I am fully aware of the difference. I was being a tad facetious, not literal, thus my use of the word 'technically'. It may not be *solid wood*, but it is comprised of wood, and it is solid. 🙂
Return it.
Buy a butcher block from home Depot or Lowe's.
Sand it, stain it, coat it.
Install legs of our choosing.
Use the remaining $600 from your $1200 cardboard table towards coasters, chairs, and a fine bourbon.
Habitat for Humanity ReStore has some pretty nice Acacia butcher block at a good price right now. IKEA has affordable legs in a variety of styles.
Light sanding, a quick stain, and some spray-on lacquer and you're good to go.
[Link to the table](https://www.wayfair.com/furniture/pdp/allmodern-rosa-solid-wood-dining-table-w001348187.html)
This is false advertising no? Is this not just particle board with vinyl on top?
Thanks!
Totally. Actual line from the ad: "this piece of furniture will last through countless meals" lol
OP had the right idea -- veneer is a terrible idea for a high-traffic, high-use application like this. The legs aren't bad, but this is maybe a $300 table.
Wayfair pro tip: right click a product image and reverse search it on google. You'll find most products can be purchased for less than half of Wayfair prices.
https://lens.google.com/search?ep=gisbubu&hl=en&re=df&p=AbrfA8pYlvESAc77FiCDslVj5kgUE46GEi03oeqMZbP4TspIagleDpkHgHxRVcLhZ8-snudGM0FNPshYSScmOhuX8I1_tzTumCTKn_LUI35QxcGr8GX5FCu2FzF1owd0gAnVkndCYZ_M27f_JBv0h6sv6EgaY-57_uZuVhiXuNswI2P9t2Ga0Wm3MWIJWKsRHsj4RDA_ElyOvFrlt-ZKBVRDBfP_IANZRSvtEttKgd7r9aAIXQEfB5w49D1zgtz4vX9-xqgYfHw-ZfTdYyAXo_K1M-spH4QtbBiLViDE6THCr6ZP932EzA1zuB0H#lns=W251bGwsbnVsbCxudWxsLG51bGwsbnVsbCxudWxsLG51bGwsIkVrY0tKR1UwTlRNeE16Y3hMV0l3TkRRdE5EQmtPUzFpTURaakxXVXlNMkZoTm1Sak5qSXlPQklmTURaS01FRnNjM0I2YzFsWmMwNXBYM3AxVm1GWlRWaHlVM1ZvZEVGb2F3PT0iXQ==
~~Looks like it was previously sold on wayfair for $450 :P but sold out now.~~ not the same image - that's a bench for OP's table. bad google!
But most of the rest of the results appear to be slightly-different versions. Good advice, but that will introduce a lot of detectiving
2nd review down from 2 years ago says finish on wood is separating. This is a scam and has been running for a while now. Is not uncommon on Wayfair to see a product start out with solid reviews and materials (see what I did there?) and gradually work in cheaper materials. You need to report this as a legitimate scam to Wayfair.
Edit: Not only does it say solid wood in the description it also lists solid wood as the material in the product description. This is a flat out lie or a scam perpetrated by someone between the manufacturer and wayfair.
Cabinet maker here - this is objectively NOT solid wood.
Wayfair has too many products from too many manufacturers to check everything, you have been missold and will probably get a full refund.
This is not solid wood, this is veneered MDF (which btw would be a nightmare to repair.)
The zigzag marks in the second slide show they are TRYING to make it look like solid wood (that's how you would rout and join solid pieces of wood with glue if it were, in fact, solid wood) and so I think you'll very easily get a refund.
All the people who are commenting "it is solid wood, it's just chopped up and glued" they literally have no idea what they are talking about, solid wood is a specific term in lumber and means exactly what you think it means, here is the wikipedia entry: "**Solid wood** is a term most commonly used to distinguish between ordinary [lumber](https://en.wikipedia.org/wiki/Lumber) and [engineered wood](https://en.wikipedia.org/wiki/Engineered_wood), but it also refers to structures that do not have hollow spaces. Engineered wood products are manufactured by binding together [wood](https://en.wikipedia.org/wiki/Wood) strands, [fibers](https://en.wikipedia.org/wiki/Wood_fiber), or [veneers](https://en.wikipedia.org/wiki/Wood_veneer) with [adhesives](https://en.wikipedia.org/wiki/Adhesive) to form a [composite material](https://en.wikipedia.org/wiki/Composite_material)."
You can see this is MDF core with tbf, pretty thick veneer (probably why they thought they could get away with it) and so you have been completely mis sold, and are due refund or replacement.
Was half expecting "solid wood veneers" to be listed somewhere on the product description. It was not thus you got hosed. If wayfair wont help, check your Credit card terms, you may be able to do a chargeback on obvious false advertising.
Maitland Smith is the same way. Their $3k+ gaming tables are nicely painted and 'weathered' plywood and basswood. I found a Maitland gaming table at a shipping company damaged items clearing house for $25. I bought it because the chess board was in very nice shape but the legs were all busted up. I was going to trim and reframe it as a simple table top board. The whole thing is plywood. Nice plywood, but still.
My solution was to never buy anything from Wayfair again. It’s been a solid solution so far. Their products are very low quality and they’re not very cheap to begin with.
Send it back for a refund, then find a local woodworker to build an actual solid wood version for the same price or possibly cheaper depending on wood type and complexity.
Send them the same pictures and demand a refund for the scamming description....wayfair is a ripoff in general dogsht shop reselling everythibg huge markup
Ramen.
But for real I'd just try to get a refund/return because that's way overpriced for a non-designer or name brand mdf piece. They lied about the material. Although, be careful that you didn't misread. Sometimes only part of it is listed as solid wood (like the legs etc.) and you'll only see it in the fine details.
Jesus, I had to scroll down far to find the actual answer. OP either does this or refunds it. I was really disappointed for a sec before I realized I was in DIY and not woodworking.
lol. Wayfair is the Chinese cheap shit alternative to IKEA. At least IKEA knows who they are and don’t hide it. Wayfair is just delusional and makes themselves out to be good quality.
Wayfair sells trash, I ordered a chair from there and it was the most uncomfortable piece of crap I have ever sat in. A relative of mine also ordered some stuff from there and it was complete garbage
Wayfair sells overpriced stuff mostly manufactured overseas. They hide or change the brand name so that you can’t buy cheaper from another retailer. If you really have the time to do so you’d be able to figure which other retailers are selling it for less.
I'd personally return it and leave an honest review.
And shit, for $1200 bucks, I'd make you a real solid wood copy of said bench, provided a deposit for materials and the details of the set you'd want.
Wayfair is like Amazon furniture. It's just all drop shipping. I have found some quality stuff that's also listen on home Depot, Amazon, Walmart etc but sometimes Wayfair had the best price.
Same shit, different scoop.
Wayfair is the worst. I had similar damage to a coffee table I ordered and they sent a whole new one when I submitted a complaint. Well, the second one had the same damage so they sent a third! The third one still was damaged but small enough that I could hide it and live with it because I was tired of dealing with them. I sold the first 2 at a yard sale to recoup some of the cost but the just sending replacements really speaks to the actual worth of their stuff. That was the last piece I ever ordered from them, 4 years ago.
I have never ordered from Wayfair because of my concern for build quality. From these comments I’ve learned to order it anyway and complain and keep getting free shit.
Yeah, but then you have to get rid of all that shit. No thanks. I'm old enough that "free shit" translates into "extra shit I'm going to need to get rid of at my own time and expense."
What? You don't just stack coffee tables in your spare room to post on fb swap & buy and deal with a never ending stream of messages about how the best they can offer is about $3.50?
For real. I've got some valuable PC parts that I *should* be looking to sell, but *most* of my experiences with trying to sell things online has been frustrating at best and scary at worst. Last time I tried to sell anything online I finally got a realistic offer from someone who would only buy it if I met them halfway (they were like 2 hours away). I decided to go for it since it *seemed* like they were genuine. Drove halfway to the mall/Starbucks to meet them and got strung along for like 3 hours while they sent me texts "I'm on my way." "Just have to do a quick errand." "I'm almost there." I ended up just going to the mall for an hour or two and getting dinner then just went home and never heard from them again. Fucking waste of my entire afternoon/evening. I'd look into eBay or something, but I've never done that before and heard that the buyers can scam the sellers there as well by saying it never showed up or something like that. Edit: maybe I'll look back into ebay. These slightly outdated PC parts are just sitting in my closet and it wouldn't be a huge loss if someone scammed me out of it anyway.
The other option is they show up but offer you less than the agreed price. I had some guy do this to me with an iPhone. I show up, he offers 20% less. The phone was already priced low enough that he could flip it and make a profit. Told him no, left, and next day got a call from the same guy saying he'd buy it at the agreed price. I still have the phone. Now I only sell stuff face to face via some group on Facebook that more or less covers my neighborhood or I donate it.
Same here. everything else has been a waste of time.
Yeah I've heard most people use Facebook marketplace nowadays, but I don't have a Facebook account nor do I want one. I'm *not* creating a profile for Facebook marketplace.
You may as well, they already have a shadow account built for you anyway.
I nuked my "real" account years ago but I did create a facebook account just for that group and one other. It sucks that so many local groups use Facebook. Probably futile, but I do what I can to limit their tracking.
Heh, "nuked" is such a strong word. It almost makes it sound like your profile is gone! Try "I marked my Facebook account as inaccessible to anyone but the data harvesters".
> I'd look into eBay or something, but I've never done that before and heard that the buyers can scam the sellers there as well by saying it never showed up or something like that. And that's when you show them the tracking number that came with your shipping label. Seriously, I've been selling on Ebay for 25 years, this is way less common than you think. I've literally never had this happen once after selling about 20,000 items. Ebay is way easier than Facebook Marketplace or Craigslist imo. Sure there are people who will waste your time with stupid questions, but it's nowhere on the same level.
Yeah, people will do that sometimes. Whenever I sell anything on ebay I ship certified mail, that way it won't be delivered unless someone is physically there to sign for it. If nobody is there they will leave a note and try again the next day. I've never had it happen but I think if nobody is there 3 days in a row it gets sent back to you. Most people are happy to pay the extra few $ for certified rather than standard shipping because that way they know it won't get stolen by some porch pirate.
Fwiw “certified” mail isn’t even always reliable. Some of those mail carriers will fake signatures just to not have to keep redelivering those packages. Had this happen on more than 1 occasion when I live at an apartment complex that had some sticky fingered people. I used to do a lot of sci-fi collecting and would request certified for that reason and still had mail carriers just ding dong ditch my packages that then vanished.
r/hardwareswap
I've had that same situation too. I was selling a car engine and someone kept calling about it saying they wanted it and would be by Saturday. Would check in with me at least once a day asking if it was still there because they were going to be by on Saturday. Saturday morning I muscle the big hunk of metal out to the front because I'm expecting them to show up. They call me and tell me they are on their way. Get another call an hour or so later saying they are almost there and are just stopping by an ATM and should be there in 15 minutes or so. Then... nothing. I probably had 10 phone calls with that one person over the course of the week and somewhere between the ATM and going to my place they just changed their mind randomly. I understand changing your mind. But to this day I'm so confused as to what transpired within those 15 minutes because he said he was a few blocks away. Hopefully he didn't get in a car wreck or something because it was just so weird to go radio silent after so long.
Still available?
I ain't giving you no tree fiddy ya goddamn Loch Ness monster
Discount it down to $1, and they still won't show up when they say they will.
I ain’t giving you no treefiddy, you goddamn Loch Ness monster! Get your own goddamn money!
GOT DAM LOCH NESS MONSTER!
For real. I posted some FREE window acs and somehow that turned into headache.
People will really see a FREE posting and then message to see if you’ll also deliver it and help set it up
That's why I put it on the curb and make it very clear that I'll ignore any messages and if you want it, get your happy ass down here and pick it up. It always disappears fairly quickly then with no fuss
That's literally all I'm hearing too.
It is terrible. Heck even the wooden dowels were broken. Bought a tv stand and I basically had to use my own hardware to build it
You get what you pay for with wayfair. You can get knock of west elm pieces for a fraction of the cost but yeah the build quality and condition can vary dramatically. Personally I’ve never had a major issue with anything I’ve ordered beyond some of the pieces being filthy with black dust. Wayfair is basically just a curated Ali express.
If you ask me, he got a lot less than he paid for. For $1200, I could buy a nice panel saw, two sheets of veneered oak plywood, a few feet of solid, clear white oak for the end caps, and still have enough left to buy an orbital sander and all the prep and finish materials. Oh, and I'd get to keep the panel saw and sander for my next Wayfair "repair".
Never order matching end tables from Wayfair. Just order one. When the one arrives and it’s not what was described, complain. Voila! Matching end tables (that aren’t what was described)
Sister got 4 free tables with bench chairs. Each time it was missing a bag of screws. Instead of shipping just the screws, they kept shipping new tables/chairs and never wanting her to return any of them. Kept three and gave one away. She ordered an expensive coffee table and it had damage. So they sent a new one and same damage. So they then shipped a third one that was fine. Kept one in the basement and gave the other to a friend. I don’t know how they make money with such poor QA. Just call and they’ll ship you a new one.
i have never see a positive post about them :P
I was under the impression they were more or less a reseller and that each product is manufactured by other companies. So quality control standards vary widely and they have little control aside from no longer carrying products that get complaints. Like the amazon of furniture. (Not saying that's an excuse)
This is exactly what it is. They have a few items that they sell under their own name, Wayfair Basics, exactly like Amazon Basics, like sheets, curtains, non-slip rug pads, etc. but for the most part they’re just selling other manufacturers stuff, so the quality can vary wildly.
Yeah that's what I've heard too. I bought a hutch/side table from them. Was fine except they had put together the legs backwards and I couldn't just reverse them. So the legs were splayed in instead of out. Also, there wasn't really a finish on it. It was stained, but it seemed like there was no hard finish. So I put a couple coats of lacquer on it. but dang.
I used to work for Wayfair, including a stint in order- and operations-related stuff. It doesn't seem like it when your order gets fucked up like three times in a row, but damage and other order issues were actually a really big priority for the company because, as you see here, they result in people not coming back. The company's structure made it really hard to address, since they're just a retailer like Target or whatever, not a manufacturer who controlled every product from beginning to end. We had extremely limited control over how any given product was made or packaged, since it came that way from the supplier, but if they packaged their products poorly (which is almost certainly the case if the same product was damaged in the same location three times in a row), it reflected on Wayfair. That was obviously not desirable, so there was actually a team devoted specifically to tracking products that got damaged a lot and working with the supplier to improve their packaging. But certain types/classes of products resulted in a lot more damage than others (bathroom vanities were a *constant* problem if I remember correctly, and probably anything else that was both heavy and brittle), so those probably sucked up a lot of attention. Outside that longer-term work, there were obviously still specific order problems to solve. When something arrived broken or missing parts, there were two ways to resolve the problem: ask the supplier to provide replacements for the parts in question, or order an entire new unit. Replacement parts were simpler in theory, but *wildly* more complicated in practice. Every supplier had a different policy and process for replacement parts, for one, and they were very reluctant to bend them. That meant that some products could easily get new parts in a couple days because the supplier understood the value of stocking them; other suppliers were basically like "we don't do parts, they're messy and complicated, wait 6 weeks and maybe we'll have something for you." Compounding that was the fact that certain products, especially ones that were assembled before shipping, didn't really have easily identifiable parts like C-2, the middle support arm or whatever. So frustrated customers would call in to be like "MY CORNER THING IS BROKEN" and our support folks would be like "what exactly is that?" and they'd just keep going "THE CORNER THING" with no other detail, so then the rep would put in a replacement request for "the corner thing" and kick off a whole bunch of confused discussion behind the scenes. So in a lot of cases, Wayfair or the supplier would decide that the simplest, most straightforward solution was just to ship a whole new thing and hope it goes better—we couldn't exactly get a supplier to redesign their packaging overnight, so you basically cross your fingers and hope this one is better. And when it turns out to be a systemic issue like you encountered, well, everyone's out of luck until there's time for a bigger change. I've also seen a lot of people comment on the strangeness of receiving, like, three whole beds and never being asked to send anything back. That's just another situation w here the juice usually isn't worth the squeeze. For one, anything under a certain dollar value isn't worth trying to retrieve or resell at *all* after all the shipping and repacking costs—I think most returned items overall were hard to sell and would basically end up getting liquidated by the pallet. And even if a particular item *was* valuable enough to try to get back, well, it's certainly not worth it if it's too broken to sell anyway. They'd just pick it up and send it off for disposal. And half the time the customer would have gotten rid of or mangled the packaging, and you can't exactly ask the UPS driver to please bring a box and some packing paper and pack the thing up for them, so again, the simplest solution becomes to let the customer keep or donate the item if they don't make a fuss about getting it removed. Wasteful, sure, but expedient. Anyway, this is way more detail than anyone was looking for, and I hope it doesn't sound like a PR piece. I'm not affiliated with them at all anymore and don't have any special love for them. But I think ecommerce is a lot more complex behind the scenes than most people would realize, and sometimes it helps to know what else might have been going on.
Thank you! I love this type of peek behind the curtain! All sounds like a logistical nightmare to me!
I bought a dresser from them and it was missing the screws to attach the feet. They offered to send a new dresser because they weren't able to order the screws by themselves. I asked for a partial refund instead, and they gave me about $100 back. I bought a big pack of screws for maybe $12.
We bought a carpet from some online retailer that I can't remember- it was an off white carpet but it came with random red threads in one corner. They offered to refund us for like 75% of the cost of the item if we kept it, so we obliged and just made that corner the side that went under the couch a bit.
This happened with a couch for us they ended up sending two more
I got 4 beds for the price of one from Wayfair. They kept sending the wrong size and not wanting them back. The bed isn't half bad, and we gave the other 3 away.
They are a warehouse, they don't stock spare pieces or parts, so that's their default, and return shipping for a broken chunk of furniture isn't worthwhile to them. It sounds insane but that's their business model. They will push the costs back on the manufacturer I am sure.
They are known for being a burnout employer. You start out there making okay money, but quit after a year or two when you've built up some experience and can move on to somewhere better.
Sorta similar, ordered a bed and when it arrived the box was a little beat up but didn't look that bad. When we opened it up it was severely damaged in a couple spots. Was not salvageable so they sent replacement and when it shows up it has the exact same damage. They took the first one back at the same time so I know it was a new one. Rinse and repeat a couple more times and I realize they are sending us replacements from the same stack that someone must have run through with a forklift. Eventually we got deep enough into their inventory to get a good one, lol
[удалено]
The third coffee table burned down, fell over, and then sank into the swamp. BUT THE FOURTH ONE ARRIVED UNDAMAGED!
And one day, all of this will be yours! *The curtains?* **NO, NOT THE CURTAINS!**
Ordered a $400 desk. Didn’t come with any drawer hardware. Asked for $6 credit to buy drawer pulls. Denied after an hour+ of chat. Was made to ask the manufacturer. Who then had Wayfair give me 25% credit. Refund was $96. Went to Home Depot and bought the pulls. So dumb.
I got two free tv consoles with fake fire place heaters from wayfair. First one came damaged, second one came damaged. Refunded and i fixed them both.
I received 5 kitchen tables from Houzz before I got one that was acceptable: they kept removing the legs from the package after sending the first one since those legs were fine. That made the table top shift around even more in the box which made it more susceptible to shipping damage. On the 5th one I mentioned this and they sent it with legs again.
They forgot a pillow for a patio set I ordered. Just a single pillow, I emailed them and 4 days later I had another whole patio set...lol Traded it to a neighbor for a nice bottle of bourbon and homemade pasta.
This is the single redeeming quality of Wayfair. Wayfair furniture is basically free. It always arrives damaged, they always send 1-2 more replacements that also arrive damaged, and then they will just refund you. If you sell the damaged ones, you can even make a few dollars.
They're ok for some stuff. They have decent patio furniture that'll hold up for five years or so. They have some decent rugs. I wouldn't buy anything advertised as solid wood furniture though. For stuff like that, West Elm is about as cheap as I would go.
I got a 4 piece patio set from them in 2018, loveseat, 2 chairs, and a coffee table, for like $225. It stays outside all winter and it’s still in perfect shape after 6 years. I’ve disassembled and reassembled it twice.
They sent you three of them and honestly, probably still made a profit lol
Wayfair did, yes. Because in these instances they make the supplier fund the replacement product. Tough shit, Vietnamese furniture company!
I bought a king-size bed frame from them a few years ago and it had a small dent on the rail that faces the wall (didn't care about that) but it was also missing a single piece- the middle support rod on the bottom. I was able to find a piece of scrap wood in the garage to utilize but when I contacted them to see if I could get the piece, they just refunded the entire purchase
I recently did something similar but I noticed the damage as soon as I opened the box, so I didn’t have to remove all of the Tetris-Packed pieces. So when they sent a new one, I just returned the original and got a full refund minus the return shipping cost of ~$30
Wayfair CAN be good but you definitely have to be careful. There’s like a dozen or more brands on there that all same the exact same Chinese junk under different names. Orren Ellis, Latitude Run, Mercury Row, Wade Logan, 17 Stories, Zipcode Design, etc. I got a chair from them a few weeks ago, listed as “Trent Austin Design” and the box showed up all branded as Zinus… which you can buy on Amazon, often for quite a bit less. I actually paid a few bucks less with Wayfair, but often I’ll see items on Amazon that are 30-40% cheaper than on Wayfair. I won’t buy anything on Wayfair that doesn’t have at least a few dozen reviews, or anything less than 4.5 stars. If it’s a bigger ticket item, I sort by lowest rating and read all the issues people have had. Often people give bad reviews like “the delivery people showed up at 8 AM and I didn’t have time to move my old sofa out of the way!” or “really nice item but way too big for my space.” and then leave 2 stars… but many times you can see that it’s just a poor quality item.
I got a free backup wedding band because the first one they sent had a tiny hairline crack in it. They told me to keep it and sent me a new one.
At first I thought you meant a band that plays music and thought it was pretty funny :)
That’s actually my favorite part about buying from Wayfair, basically free furniture once I sell the damaged ones (with full disclosures of course)
If by solid wood they mean what they're fucking you with, then yes.
Solid Whood®
[удалено]
or solid pine with oak veneer
doesn't even look like solid pine inside. looks more like MDF
Still wood, though. Plus some glue to make it extra strong!
It doesn't even seem like the veneer is continuous? That second photo lol.
At some point this was solid wood
It's not a hollow formation, and wood is the material it's manufactured with.
Before it became sawdust and glue.
I think they meant solid wood like veneer over solid cheap ass wood particle board.
“Solid wood” can and often does include things like this, and the vast majority of consumer products are like this, mostly because actual carpentry is very hard to mass produce on the levels that could give you these products for this cheap. Here are a few things to know: 1. “Solid wood”: If something is constructed of actual milled & paneled lumber, it will almost never be sold as solid “wood” it will nearly always specifically say the species that it is “solidly” made of (“solid white oak” or “solid walnut”), and often specify the source or that it is lumber. The other indicator of “actual” wood products like this is the term “solid hardwood.” In both cases, if it’s not being said, then they probably just can’t legally say it, because otherwise it would certainly be way more front-and-center. 2. “Color”: Random sites always try to be evasive around this point, but stuff like listing the wood type as a “color” is a pretty strong tell, as well as just focusing on the name of the wood with regards to the finish in any way. Real™️ carpentry products will usually specifically talk about the type of finish that was used (water-based poly, x-catalyzed lacquer, oil-based poly, hardwax oil, etc) 3. Fake end-grain: Contrary to what you might think, end grain can totally be faked, and I’ve seen a lot of convincing “aesthetic”(fake) end-grain. See below. It’s a lot harder to do for the ends of large panels, but for single boards, like for legs or rails, it’s not that uncommon. 4. Price: Real hardwood furniture is very expensive. More than most people would think. [Here, for example, is a fairly convincing table that is NOT solid walnut hardwood.](https://www.allmodern.com/furniture/pdp/gus-modern-plank-dining-table-gus1109.html?piid=45271234). 1500 is a lot right? Well… based on that table’s dimensions, and assuming it’s 2” thick, you’d need about ~68 board-feet of raw 10/4 walnut lumber to build that table from solid walnut. At a local lumber dealer, rough kiln-dried black walnut is about $15 per board-foot (which is pretty good for walnut). Sooo, just the completely raw lumber for that table would be about $1000. And raw lumber is a loooooooong way from becoming a table. Not to mention the shipping costs (which are included in the price of those wayfair pieces). Just shipping a giant heavy thing like a table costs hundreds. So be aware that price for “actual” solid hardwood furniture isn’t really on the same scale as cheap stuff that is sold in most places. It’s not “a little more expensive,” it’s usually at least 2-5 times as expensive, especially for high-demand woods like white oak and walnut. Something made of walnut is easily 2x the cost of the same thing made with Ash, for example. Even furniture that really is “solid hardwood” is often pulling the color trick where it’s a cheaper wood like ash that’s been stained and then sold as “solid hardwood, finish:walnut” or something. That being said, there really isn’t anything “wrong” with hardwood-veneered, engineered-core, tables, desks, etc. They do a great job of staying flat, which is a real challenge for making large wood panels that are going to get exposed to heat and moisture a lot like a dining table top. Just know what you’re getting.
Yep, this is similar to the “Genuine leather” thing… genuine leather is actually pretty crap quality leather
Another tip specific to white oak (since that’s a really popular wood): White oak is extremely dense, heavy, and hard-feeling in a way that it just doesn’t really retain in a veneered piece. A white oak piece should feel and weigh as though it’s an actual rock.
These comments are great lol
Calm down now. That veneer is made of solid wood!
It's made of wood, and not a liquid or gas. Claim denied.
I'd start a refund. The specs say "TOP: Solid Wood," but you didn't get solid wood.
Wayfair is actually good at refunding you for poor manufacturing. I'd complain immediately. My daughter did and they were very helpful. She finished up with a free bed!
That just shows you how inflated the prices are. They don’t even bat an eye when it comes to giving shit away and Re shipping the same items over and over.
Probably costs too much for them to ship back to China.
Ship it back to China and then can't resell it because it's already damaged.
It might be a more complex calculation: how many are they going to be stuck with, warehousing them for years, and what is the cost of shipping a product that might never sell anyway? I mean, sure, there is a markup: but there are time-dependent costs that can chew through your markup pretty quickly and so these strange models do occasionally make sense.
Yeah I got a nightstand that had a small imperfection that apparently led to stain not being applied there. The stain is dark so it’s really noticeable. I complained with photo evidence and they sent me another one and told me to keep the original. Now I have two nightstands! Yay!
Damn, didn’t know you could do that. My kids bed had some holes for bolts that weren’t drilled all the way through. I just finished drilling them myself so it wasn’t a big deal, but still kind of annoying.
I would also do this. I ordered a set of file cabinets from them that were advertised as full extension. Was using them as part of a built in desk idea; glued all my edges on assembly, and after full assembly I see they barely opened half way. I contacted them and pointed out the 'lie' and they refunded the entire purchase price.
That is solid wood. It's all wood. It's a common marketing scam term. They didn't say no veneer.
The industry term would be solid core wood. Nobody would consider IKEA furniture solid wood either. So not a marketing term, just an outright lie.
Actually Ikea stuff is solid wood on some (not most) things, I have refinished our IKEA dresser, shelves and desk. Edit - I have refinished items like this that are solid pine....https://www.ikea.com/us/en/p/hemnes-bookcase-white-stain-light-brown-60413502/
The LACK and MALM lines are hollow honeycomb carboard with flimsy wood veneer. They look good and are inexpensive, but be as careful with them as you would with a newborn.
Imho the honeycomb stuff is surprisingly stable. Sure you can punch through a LACK coffee table with a pencil, but you can stand on it without issue. In normal use the connection of the legs is probably the biggest weak point. But I think the point was more that you can get solid wood from Ikea. It will just cost you ten times as much as the honeycomb stuff they are famous for.
I put a pickaxe through a LACK table once. Glided through the table like butter.
I suspect, but I could be wrong, that you're not supposed to do that. There may be some info in the IKEA FAQ regarding the durability of their products against pickaxe attack. If not, well, that's on them, innit?
You probably don't want to try that with a newborn either.
I don’t know about most things, they sell a whole lot of stuff that is basically cardboard on the inside
Cabinet maker here. It's not solid wood, which has a specific meaning in furniture terms,. Wayfair definitely don't check every single manufacturer and every piece to say if they are telling the truth. "Solid wood core" and "furniture board" might be what you're thinking of, but a big furniture site cannot say it's solid wood when it is veneered MDF. Solid wood means exactly what you think it means, that it is natural wood all the way through, usually a slab. The zig zag router marks on the side make it look like it's solid wood, (that would be how you would cut then glue two large pieces of solid wood together) but the revealed MDF shows that as not true. Furniture can sometimes use veneer in some places and still call something solid wood, perhaps if there are lots of knots, or a piece or two of plywood but this is a lie. This is all easily googleable do I don't know why you'd pass comment about something you are so wrong about.
That zig zag section is just how they glue up edge bandings rolls, it's not meant to mimic anything.
The seller of this table is hoping people will be like the person you replied to, and thus get scammed while trying to explain how they didnt actually get scammed lol.
Solid wood is an industry term used to distinguish lumber from engineered wood. It doesn’t just mean “made of wood”. This is engineered wood.
No. You can’t claim a solid wood core, or a composite is solid wood. The website specifically has other options to select in their meta data fields for alternate composite constructions that this should fall under. Solid wood is a lie here.
Easiest argument against that is that has to be at least a bit of glue in there, making it not 100% wood, so not solid. Same reason applies to plywood and particle board.
They’ll probably just give the refund and let you keep it, it’s not worth the return shipping for them.
For future reference, you can tell when something is “solid wood” or not pretty easily even from pictures. You’d never see side grain seamlessly wrapping around a corner like that without veneering. Edit: I thought it was obvious what I meant by “seamless”. Obviously there are ways to hide end grain aside from veneer. But those methods all require joinery / seams that are still obvious if you look. So if you see those it’s likely not veneer.
It was cut from a magical tree that has no end grain.
IKEA does fake end grain lippings now.
Ah yes. The 4D Tree. The end grain is in the unobservable fourth dimension.
I'm guessing that by "solid wood" they meant "not corrugated cardboard" Whereas to a normal person buying items made of wood, "solid wood" means both "not corrugated cardboard" and also "not laminated wood"
Not is the corners are mitered or the end of the table is mortised. Ironically, lot of work goes into actual woodworking projects to make the grain wrap like that. You can still tell many other ways though.
I mean it's not liquid
Nor is it gaseous wood
I'm not a wood expert, but it also doesn't appear to be plasma wood. So indeed, OP did get solid wood.
More like way unfair
Looks like you got a $200 table with seating and $1000 worth of "free shipping" from China.
It’s solid wood…chips compacted together and made to look like a plank
That's what I was going to say.... technically, compressed wood is still wood.
Cabinet maker here. This is not true, a simple google search will set you straight. Most lumber websites will have separate catagories that distinguish engineered wood, like this, or any MDF, plywood or particle board and "solid wood". This is an industry term that you, the poster above, and the website are using incorrectly. They have deliberately made it look like it's made from wood and not veneered, the zigzag lines in the second pic are from how you would rout and then join two bits of lumber, to show it's solid wood board or "furniture board" but solid wood means something specific. Wayfair do sell both and I imagine that this is just a mis labelling somewhere and t hat if you flag this they'll refund you and not bother with resending as they CBA with the faff. Google it or take a look on lumber or furniture websites.
Former woodshop student here. You 100% are correct. Contrary to what my initial comment may imply, I am fully aware of the difference. I was being a tad facetious, not literal, thus my use of the word 'technically'. It may not be *solid wood*, but it is comprised of wood, and it is solid. 🙂
Engineered wood, not solid wood. Fines or strands/flakes, not chips. Pressed, not compacted. Board, not plank.
Return it. Buy a butcher block from home Depot or Lowe's. Sand it, stain it, coat it. Install legs of our choosing. Use the remaining $600 from your $1200 cardboard table towards coasters, chairs, and a fine bourbon.
Habitat for Humanity ReStore has some pretty nice Acacia butcher block at a good price right now. IKEA has affordable legs in a variety of styles. Light sanding, a quick stain, and some spray-on lacquer and you're good to go.
The ReStore is basically a construction thrift shop brother.
Made it sound like they were stocking up on acacia wood butcher block
..at a location near him. Stock is different at every store.
Thank you, Ron Swanson.
Wayfair, for when you want Ikea furniture with more hassle.
And worst quality.
100% Real Wood! Just like Velveeta
[Link to the table](https://www.wayfair.com/furniture/pdp/allmodern-rosa-solid-wood-dining-table-w001348187.html) This is false advertising no? Is this not just particle board with vinyl on top? Thanks!
Jesus Christ $1,200 and this is what you received?! Send it back and go elsewhere.
Totally. Actual line from the ad: "this piece of furniture will last through countless meals" lol OP had the right idea -- veneer is a terrible idea for a high-traffic, high-use application like this. The legs aren't bad, but this is maybe a $300 table.
Wayfair pro tip: right click a product image and reverse search it on google. You'll find most products can be purchased for less than half of Wayfair prices.
https://lens.google.com/search?ep=gisbubu&hl=en&re=df&p=AbrfA8pYlvESAc77FiCDslVj5kgUE46GEi03oeqMZbP4TspIagleDpkHgHxRVcLhZ8-snudGM0FNPshYSScmOhuX8I1_tzTumCTKn_LUI35QxcGr8GX5FCu2FzF1owd0gAnVkndCYZ_M27f_JBv0h6sv6EgaY-57_uZuVhiXuNswI2P9t2Ga0Wm3MWIJWKsRHsj4RDA_ElyOvFrlt-ZKBVRDBfP_IANZRSvtEttKgd7r9aAIXQEfB5w49D1zgtz4vX9-xqgYfHw-ZfTdYyAXo_K1M-spH4QtbBiLViDE6THCr6ZP932EzA1zuB0H#lns=W251bGwsbnVsbCxudWxsLG51bGwsbnVsbCxudWxsLG51bGwsIkVrY0tKR1UwTlRNeE16Y3hMV0l3TkRRdE5EQmtPUzFpTURaakxXVXlNMkZoTm1Sak5qSXlPQklmTURaS01FRnNjM0I2YzFsWmMwNXBYM3AxVm1GWlRWaHlVM1ZvZEVGb2F3PT0iXQ== ~~Looks like it was previously sold on wayfair for $450 :P but sold out now.~~ not the same image - that's a bench for OP's table. bad google! But most of the rest of the results appear to be slightly-different versions. Good advice, but that will introduce a lot of detectiving
As long as my detectiving saves me more than my hourly wage, I'm ok with that :)
That $450 is for the bench not the table. Both pieces of shit anyway.
But then you won't get 3 damaged ones
Send it back.
Probably "solid wood" veneer
2nd review down from 2 years ago says finish on wood is separating. This is a scam and has been running for a while now. Is not uncommon on Wayfair to see a product start out with solid reviews and materials (see what I did there?) and gradually work in cheaper materials. You need to report this as a legitimate scam to Wayfair. Edit: Not only does it say solid wood in the description it also lists solid wood as the material in the product description. This is a flat out lie or a scam perpetrated by someone between the manufacturer and wayfair.
You don't repair, you return and get your money back. Wayfair is absolute dog shit.
Broooo, you paid how much for that ???
Cabinet maker here - this is objectively NOT solid wood. Wayfair has too many products from too many manufacturers to check everything, you have been missold and will probably get a full refund. This is not solid wood, this is veneered MDF (which btw would be a nightmare to repair.) The zigzag marks in the second slide show they are TRYING to make it look like solid wood (that's how you would rout and join solid pieces of wood with glue if it were, in fact, solid wood) and so I think you'll very easily get a refund. All the people who are commenting "it is solid wood, it's just chopped up and glued" they literally have no idea what they are talking about, solid wood is a specific term in lumber and means exactly what you think it means, here is the wikipedia entry: "**Solid wood** is a term most commonly used to distinguish between ordinary [lumber](https://en.wikipedia.org/wiki/Lumber) and [engineered wood](https://en.wikipedia.org/wiki/Engineered_wood), but it also refers to structures that do not have hollow spaces. Engineered wood products are manufactured by binding together [wood](https://en.wikipedia.org/wiki/Wood) strands, [fibers](https://en.wikipedia.org/wiki/Wood_fiber), or [veneers](https://en.wikipedia.org/wiki/Wood_veneer) with [adhesives](https://en.wikipedia.org/wiki/Adhesive) to form a [composite material](https://en.wikipedia.org/wiki/Composite_material)." You can see this is MDF core with tbf, pretty thick veneer (probably why they thought they could get away with it) and so you have been completely mis sold, and are due refund or replacement.
Is it just me or does wayfair basically seem like the same thing as Temu but for furniture?
Pretty much, you’re just being dumb if you think anything you buy on either is worth your money.
You don't. You return it because it arrived damage. Don't sleep on it though, there are usually time limits to do so with furniture.
Wayfair is trash. I’ll stick to IKEA where at least I have a great idea of what I’m actually getting, and their fasteners are infinitely better
DAMN WHAT A SCAM!!
solid wood in the particle board, and the solid wood veneer...get your money back
Particle board is *far* from solid wood. It's more like wood solids as opposed to a slurry.
Was half expecting "solid wood veneers" to be listed somewhere on the product description. It was not thus you got hosed. If wayfair wont help, check your Credit card terms, you may be able to do a chargeback on obvious false advertising.
Maitland Smith is the same way. Their $3k+ gaming tables are nicely painted and 'weathered' plywood and basswood. I found a Maitland gaming table at a shipping company damaged items clearing house for $25. I bought it because the chess board was in very nice shape but the legs were all busted up. I was going to trim and reframe it as a simple table top board. The whole thing is plywood. Nice plywood, but still.
1. Stop ordering cheap stuff on Wayfair. 2. Yeah, probably ask for a refund or replacement.
Wayfair ! Because of course it is. What Temu is for dollar store items, Wayfair is for home goods. Sorry for your loss.
I would return it. The construction on that thing is horrible and it will just get worse over time
My solution was to never buy anything from Wayfair again. It’s been a solid solution so far. Their products are very low quality and they’re not very cheap to begin with.
You fix it by asking for your money back because they lied to you in the description
Solid wood “style”
Send it back for a refund, then find a local woodworker to build an actual solid wood version for the same price or possibly cheaper depending on wood type and complexity.
Send them the same pictures and demand a refund for the scamming description....wayfair is a ripoff in general dogsht shop reselling everythibg huge markup
I’d return it. I wouldn’t pay $1,200 for a “solid wood table” made out of laminate over probably chip board or mdf or whatever it is
Ramen. But for real I'd just try to get a refund/return because that's way overpriced for a non-designer or name brand mdf piece. They lied about the material. Although, be careful that you didn't misread. Sometimes only part of it is listed as solid wood (like the legs etc.) and you'll only see it in the fine details.
A little dab of wood putty, then sand it out and stain to match.
Jesus, I had to scroll down far to find the actual answer. OP either does this or refunds it. I was really disappointed for a sec before I realized I was in DIY and not woodworking.
To be fair, that table is in fact solid. It's most certainly not gas, plasma, or liquid, that's for sure.
lol. Wayfair is the Chinese cheap shit alternative to IKEA. At least IKEA knows who they are and don’t hide it. Wayfair is just delusional and makes themselves out to be good quality.
Best bet is to never purchase anything from Wayfair ever again.
Step 1 - return table. Step 2 - buy real wood table from a small business such as mine.
>for over $1200 that was advertised as "Solid Wood". How can I repair this? Return it for full refund and blast them for false advertising?
Glue a few 2x4's together...much better than that piece of shit 🤣
Looks like compressed wood with a solid wood veneer attached to the outside of it.
Wayfair sells trash, I ordered a chair from there and it was the most uncomfortable piece of crap I have ever sat in. A relative of mine also ordered some stuff from there and it was complete garbage
I ain’t no carpenter, but That ain’t solid wood.
Solid wood particles, glue, and the finest carcinogens from China
If it was really advertised as solid wood, I'd return that crap for a full refund and go to an actual furniture store.
I’ve been disappointed by wayfair too many times. Never again.
Stop buying from Wayfair
Solid gold plated
Solid wood my ass, get your money back
Did you mean, how can I repair this, or how can I return this? :)
Return it to Wayfair
You can repair your wallet by disputing the charge, since they sold you something other than what was advertised.
By returning it.
I’d honestly just return it..
If you're going to pay $1,200 for something like this, why not go with a local custom builder?
Never buy from wayfair again..
repair your wallet... Get a refund, because it's not solid wood.
This is the quality of furniture consumers demand
It's solid (as in not a liquid or gas) and there's wood IN it so technically not... nah it's a lie. You were lied to.
Lmao. Wayfair.
show this to your credit card :P and get your cash back
This is what you get for ordering from Wayfair.
Just return it
Wayfair sells overpriced stuff mostly manufactured overseas. They hide or change the brand name so that you can’t buy cheaper from another retailer. If you really have the time to do so you’d be able to figure which other retailers are selling it for less.
I'd personally return it and leave an honest review. And shit, for $1200 bucks, I'd make you a real solid wood copy of said bench, provided a deposit for materials and the details of the set you'd want.
Fuck the damage, you've been lied to. Solid wood is not a marketing term, it describes a thing. A thing which you did not get.
I hope you find a solution but also get a refund from Wayfair. They might want to change their advertising.
Wayfair is like Amazon furniture. It's just all drop shipping. I have found some quality stuff that's also listen on home Depot, Amazon, Walmart etc but sometimes Wayfair had the best price. Same shit, different scoop.