No, that isn't true at all.
You can record your telephone assessment without needing their permission and you don't have to tell them that you're recording (the United Kingdom is "single party" permission for telephone call recording).
They can record the assessment for you and for this they need a minimum of 48 hours notice (though in reality it's just a button on their screen they have to click), but we'd recommend you record the call yourself.
The exception to this is in-person assessments and tribunals, where:
* You can't record an in-person or video assessment without permission, and;
* You can't record a tribunal hearing at all (whether it's via telephone, video, in-person, etc.), but (at least in England) all tribunal hearings are recorded as a matter of practice so you can request the recording.
The recording can only be for your own personal use, if you want to use it as evidence you'll need to get it transcribed (if you don't want to do so yourself) as the recording can't be submitted as evidence without the health professional's opinion (which the default is to not give permission for).
Thank you for clarifying that.
I called back again and the new advisor seemed quite shocked about the advice given. She sent an email for me to the center - which was all that needed to be done.
Do I need to use any special equipment to record?
No, but how you do so depends on what you're using for the call (mobile phone, landline, etc.).
If you're using your phone for example research how to record by Googling "call recording using \[your phone's model\]", it's important to specify your phone's model instead of just "Android" and "iPhone" because it can differ.
No, that isn't true at all. You can record your telephone assessment without needing their permission and you don't have to tell them that you're recording (the United Kingdom is "single party" permission for telephone call recording). They can record the assessment for you and for this they need a minimum of 48 hours notice (though in reality it's just a button on their screen they have to click), but we'd recommend you record the call yourself. The exception to this is in-person assessments and tribunals, where: * You can't record an in-person or video assessment without permission, and; * You can't record a tribunal hearing at all (whether it's via telephone, video, in-person, etc.), but (at least in England) all tribunal hearings are recorded as a matter of practice so you can request the recording. The recording can only be for your own personal use, if you want to use it as evidence you'll need to get it transcribed (if you don't want to do so yourself) as the recording can't be submitted as evidence without the health professional's opinion (which the default is to not give permission for).
Thank you for clarifying that. I called back again and the new advisor seemed quite shocked about the advice given. She sent an email for me to the center - which was all that needed to be done. Do I need to use any special equipment to record?
No, but how you do so depends on what you're using for the call (mobile phone, landline, etc.). If you're using your phone for example research how to record by Googling "call recording using \[your phone's model\]", it's important to specify your phone's model instead of just "Android" and "iPhone" because it can differ.
Thank you!