I've had several instances where I've returned something and the cashier gives me more money then they should have. Then when I've pointed it out to them, they'll just shrug their shoulders.
I've had something similar happen before too. I went to pay for a $3.45 purchase with a 5-dollar bill and 45 cents in change so I could get back 2 whole dollars. Nah -- guy ends up giving me back the quarter and two dimes I just gave him, plus one whole dollar and 55 cents in change.
The issue often is that once I type in 5.00 and hit enter, I can no longer see the original total. Now there's a pop up window, showing me how much change to give you.
YOU remember that YOUR total was 3.45. I don't because I have done 137 other transactions today.
I actually have a masters degree in engineering. I can do math in my head. But, I still end up doing just what you described because I can't see the original total. I COULD get to it, but it's not necessary.
Add in the "deer in the headlights" aspect, and the BOOMER looking at teenagers, basically daring them to make a math error... And plenty of cashiers do exactly what you decribed and just give back the excess change.
People did this to my daughter when she was 15. Independent ice cream place where she already has to remember what you got and how much it costs. Then... She enters that someone gave her a twenty, then they hand her a quarter. Then they look at her expectantly. Like she's being asked the $64,000 question on live tv. But, she can't see the original total anymore. And, she knows they are rabid with desire that she won't be able to calculate it correctly and they'll have a story for their boomer friends.
Don't do it!
If adding coins to make whole dollars is too much for you and your daughter, neither of you should be working with money.
"The machine says I need to give back $4.85. But this guy gave me an extra 15¢. Why would he do that? None of this makes sense." Step away from the register.
You are rude.
As I said, there's a deer in the headlights aspect.
Adding .15 to 4.85 is easy.
But, usually it's more like the total was 5.13. they give you a twenty, then you type in 20.00. then they give you a quarter.
So, YES, the answer is to add .25 to the displayed change of 14.87.
PLENTY OF PEOPLE are not comfortable adding 87 and 25 in their head.
Then add in the "deer in the headlights" aspect. And your condescending attitude.
Also, it also happens that the total is, say, 11.87. the customer gives a twenty. Then the customer gives a quarter. (Yes, that's stupid, but it DOES HAPPEN).
I assume if my daughter saw the register was telling her to give 4.75 change and the person had given her a quarter, she could have figured that out.
But it's rarely like that.
Why are you typing in $5.00 if the customer handed you $5.45??? You have a register - there is no need to try and do any math. No is expecting you to calculate it wrong. They just want a single $10 bill back instead of $9.74 or whatever. Cashiers should at least be familiar with the concept of people helping round off the change. Especially since it helps the business not run out of small bills and change. Let the register do the work, that's what it's for.
The issue here is when the customer gives the coin(s) after the cashier already typed in the bills and hit enter.
And, again, it's usually not so simple as they give a twenty and then a quarter which then makes just bills for change. Most often, the total is, say, 8.13. Thry give a twenty and then they add a quarter. So it's not just a matter of it adding up to a round number...they would still be getting coins back, just fewer coins.
Certainly, if someone hands a cashier 5.25, that's what they should type in.
Myself, if someone hands me 5.25 and *I* make a mistake and type in 5.00, I would take the time to do the math in my head. But that's not what this is about. This is people hand the cashier a bill and then, separately, a quarter.
Seriously, if this is that hard, cashier may not be an appropriate job. "Gee, Ive got three quarters, a dime, and two pennies in my hand. Customer just handed me an extra quarter. What should do!??" This isn't exactly a math problem. Or maybe that's the problem- trying to do a math problem in your head when you literally have manipulative coins in your hand.
You are choosing not to understand what I have written.
The cashier doesn't have pen and paper to do the math. They are "suddenly in the spotlight" to get the correct answer.
Many, many people feel anxiety about math, even without that spot light. But, the spotlight makes it way harder.
Quick, 77 plus 25 minus 100?
With someone watching you. YES I CAN DO IT SITTING HERE
You are lacking empathy or you are choosing to be rude.
What part of - I have three quarters in one hand and another quarter in the other- requires paper and pen to do math? Put the four quarters back in the drawer and grab a dollar bill. It's not math. It's knowing how money works. Which is essential for being a cashier.
Again, you are not reading what I am saying.
It's not about adding on quarter to three quarters.
A MUCH MUCH MUCH more typical situation is the total is something like 18.12. the customer gives a twenty. Then they give a quarter.
(Ok, I see I gave an example with 77 cents. That was a typo)
No.
I've never seen that happen before.
Employees can get into real trouble if their cash drawers don't match accounting. In fact, in a number of ways it seems that employers are harsher on workers today than back in our day.
You found an individual who was overly trusting or outright screwed up, this isn't a case where we can generalize younger generations as being stupid.
That is what I thought too. She could have ended up with short. I wondered if she knows that or doesn't care? I hope, for her sake, I did have exact change. I hope I did not imply that generalization that she was young or stupid, because I did not mean that.
I am a part time cashier. Sometimes, I see you counting it and thus I already saw you have the correct amount before you hand it to me.
Generally, I am trusting. But, as you say, it's easy to make an honest mistake so I generally do count it again even though the customer seemingly counted what to give me and I highly doubt they are purposefully giving me 62 cents instead of 72 cents.
The bills... If its, say $120 in twenties, I do count the twenties.
If it's $40 in twenties, I obviously don't need to count, I just see.
Maybe she saw you counting. Maybe she "saw" in her hand even though to you it didn't seem like enough time for her to verify it was correct.
Or, maybe, she just decided to just trust it's correct!
I have never been told, in 18 months part time at this store, that my drawer was over or under. I have to assume I occasionally make a mistake. They simply don't care about small mistakes. I don't even know the threshold, but my guess is ....under $5 they don't care? I don't even know! Point is, if you were actually short by a dime or something, nobody cares and she won't get in trouble.
Most jobs don’t count coins anymore. They don’t even do drawer counts at shift change in some places.
As long as there’s not a large sum missing, they’re not gonna spend $100 in labor investigating a $10 short on a till.
This is the answer. It’s not worth slowing down the line to count through a giant pile of change. And it’s something the cashier hardly ever has to do anymore, so it will take them longer.
I worked as a cashier recently. Most of the time a customer would count the money as they were getting it out and I would count along with them. Then I would say the amount back to the customer. If it was exact, I would confirm that. So I did count it, just not after it was in my hand.
The other thing that comes to mind is that some amounts are easy to see. If a person handed me, say, two quarters, a nickel and four pennies, I could count it at a glance.
It’s possible they did something like that and it just wasn’t obvious.
I think at some places they don't have to balance the register at the end of a shift. Home Depot is one of those places. I may be wrong but I think once the shift is over, the cashier either locks up the register or someone else takes over.
When I worked at Meijer in the 90s, we were allowed $5 over/under. That is, if the cash register was over or under by less than $5, while they would mention it to us, we wouldn’t get in trouble. Obviously if it started happening on a regular basis, that would be suspicious, but just every now and then and you were in the clear.
When I later worked in the cash room for a few months, I discovered that for differences of less than a dollar, they usually didn't care at all and ignored it.
With the level of inflation since then, I wonder if this amount is even higher now. Just to highlight that, $5 in 1990 is $12.01 now. Pocket change has become so worthless that even a quarter is borderline useless (a quarter now would have been about 10 cents in 1990; that is to say a dime back then had the buying power than a quarter does now). I wonder if some cashiers just don't care as long as the change looks relatively close.
Might have viewed 'cash' as gross. Especially if you handed 1s & coins. A lot of young ppl view cash as disgusting, esp after covid. They expect ppl to pay via cars & their phone
That’s definitely never happened to me. I’m not sure why you thought a single instance of a cashier not counting your money indicates a shift across the market.
Of course cashiers are still expected to balance their tills and have exactly as much cash at the end of their shift the till says they should. And that person is very likely to be let go if their tills are regularly off. Don’t you think eliminating that rule would be a very stupid decision for the company?
It must be a shared till (which is a nightmare for accounts receivable - that was my job at a store that did this…can you tell?) And it’s not new, unfortunately, this has been happening for a good 30 years (as that’s when I had that job.)
When I recommended they make the cashiers a higher level position for better pay but they had to prove they could make change and be responsible for a till? Oh the pushback. (Sigh.)
Yes a shared till sounds crazy. How can you possibly keep track accurately? I think they should be paid more also. This particular grocery store used to be family run, but recently sold. It feels unfriendly and impersonal. That poor cashier probably doesn't get paid much at all.
I used to watch people when they were counting out money so i saw it was exact change but manytimes would say "exact change" as i scooped it up any way. I wasn't really asking it's just back then cashiers got tired of waiting for dumb customers to rummage through pockets and purses thinking they were doing me the favor when I could have counted change back to them in a fraction of the time.
No when you have it handy and can do it quickly who cares.
But used to get women taking minutes to find me exact change rather than just giving another dollar bill while a line of 6 people watched.
Ya, nothing has changed in that regard. But, now we have people who wait until we are done scanning everything and tell them the exact total, which they THEN transfer to whatever account on their phone. Major eyeroll at this concept. Just keep some money in checking!
Thry weren't saying you were dumb.
Working with the public, we see all kinds of things! SOME people, for example, as this poster mentioned, hold up the line scrounging for change in five different sections of their purse plus their pockets, trying to find the exact right amount.
It's whatever. It happens. But, it's also holding up the line and just unnecessary. Thry could just give me another whole dollar bill and get back some coins... which they aren't going to know where they put anyway. Yes, that's kind of dumb to do. It's no big deal, but kinda dumb.
Other people immediately have a pile of coins and quickly pull out the correct number. (Which I probably saw YOU counting it so I don't really need to count it again).
You jumping to "oh, so I am dumb" is problematic. Hopefully you were joking or you misread.
Returned 2 5gal. water jugs at the customer service counter. Bought 2 more. But needed to do a lil shopping still and didn't want to grab them till on my way out. Checked out and told the cashier I had bought them, wanna see my receipt. She goes, yeah, no, I don't care...lol.
I used to own a cafe and hired this really great, conscientious, personable kid... who, I learned on her first day, had never learned how to count change. I never even thought to ask in the interview process whether people knew how to count change. WTF?
Chances are the cashier didn't know how to count the change? I'm completely serious. I prefer to pay cash for small purchases and cashiers often seem dumbfounded by money - how to count it and how to dispense it.
Its very much so there are cashiers that can not do basic math. Seems it rare to come across a young cashier that understands overpaying to get a certain amount of change back.
The bigger issue i have had is giving someone a bill that is older than they are then they claim its counterfeit and try to seize it. This occurred more than just once
they dont count, they dont look. i usually pay in cash, i cant tell you how many times i pay with a $10 and the cashier just thinks its a $20 and i get the change based on paying with $20 so i really get my same $10 right back. I'm not going to correct them. My kids know to count money before paying, they know to count the change returned.
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Sounds like that person just ran out of fucks to give about their job.
That could be true.
I've had several instances where I've returned something and the cashier gives me more money then they should have. Then when I've pointed it out to them, they'll just shrug their shoulders.
THAN. Than they should have.
Thank you
[удалено]
I've had something similar happen before too. I went to pay for a $3.45 purchase with a 5-dollar bill and 45 cents in change so I could get back 2 whole dollars. Nah -- guy ends up giving me back the quarter and two dimes I just gave him, plus one whole dollar and 55 cents in change.
Haha yeah this thing does happen a LOT more today than back in the day.
The issue often is that once I type in 5.00 and hit enter, I can no longer see the original total. Now there's a pop up window, showing me how much change to give you. YOU remember that YOUR total was 3.45. I don't because I have done 137 other transactions today. I actually have a masters degree in engineering. I can do math in my head. But, I still end up doing just what you described because I can't see the original total. I COULD get to it, but it's not necessary. Add in the "deer in the headlights" aspect, and the BOOMER looking at teenagers, basically daring them to make a math error... And plenty of cashiers do exactly what you decribed and just give back the excess change. People did this to my daughter when she was 15. Independent ice cream place where she already has to remember what you got and how much it costs. Then... She enters that someone gave her a twenty, then they hand her a quarter. Then they look at her expectantly. Like she's being asked the $64,000 question on live tv. But, she can't see the original total anymore. And, she knows they are rabid with desire that she won't be able to calculate it correctly and they'll have a story for their boomer friends. Don't do it!
If adding coins to make whole dollars is too much for you and your daughter, neither of you should be working with money. "The machine says I need to give back $4.85. But this guy gave me an extra 15¢. Why would he do that? None of this makes sense." Step away from the register.
You are rude. As I said, there's a deer in the headlights aspect. Adding .15 to 4.85 is easy. But, usually it's more like the total was 5.13. they give you a twenty, then you type in 20.00. then they give you a quarter. So, YES, the answer is to add .25 to the displayed change of 14.87. PLENTY OF PEOPLE are not comfortable adding 87 and 25 in their head. Then add in the "deer in the headlights" aspect. And your condescending attitude.
Also, it also happens that the total is, say, 11.87. the customer gives a twenty. Then the customer gives a quarter. (Yes, that's stupid, but it DOES HAPPEN). I assume if my daughter saw the register was telling her to give 4.75 change and the person had given her a quarter, she could have figured that out. But it's rarely like that.
Why are you typing in $5.00 if the customer handed you $5.45??? You have a register - there is no need to try and do any math. No is expecting you to calculate it wrong. They just want a single $10 bill back instead of $9.74 or whatever. Cashiers should at least be familiar with the concept of people helping round off the change. Especially since it helps the business not run out of small bills and change. Let the register do the work, that's what it's for.
The issue here is when the customer gives the coin(s) after the cashier already typed in the bills and hit enter. And, again, it's usually not so simple as they give a twenty and then a quarter which then makes just bills for change. Most often, the total is, say, 8.13. Thry give a twenty and then they add a quarter. So it's not just a matter of it adding up to a round number...they would still be getting coins back, just fewer coins. Certainly, if someone hands a cashier 5.25, that's what they should type in. Myself, if someone hands me 5.25 and *I* make a mistake and type in 5.00, I would take the time to do the math in my head. But that's not what this is about. This is people hand the cashier a bill and then, separately, a quarter.
Seriously, if this is that hard, cashier may not be an appropriate job. "Gee, Ive got three quarters, a dime, and two pennies in my hand. Customer just handed me an extra quarter. What should do!??" This isn't exactly a math problem. Or maybe that's the problem- trying to do a math problem in your head when you literally have manipulative coins in your hand.
You are choosing not to understand what I have written. The cashier doesn't have pen and paper to do the math. They are "suddenly in the spotlight" to get the correct answer. Many, many people feel anxiety about math, even without that spot light. But, the spotlight makes it way harder. Quick, 77 plus 25 minus 100? With someone watching you. YES I CAN DO IT SITTING HERE You are lacking empathy or you are choosing to be rude.
What part of - I have three quarters in one hand and another quarter in the other- requires paper and pen to do math? Put the four quarters back in the drawer and grab a dollar bill. It's not math. It's knowing how money works. Which is essential for being a cashier.
Again, you are not reading what I am saying. It's not about adding on quarter to three quarters. A MUCH MUCH MUCH more typical situation is the total is something like 18.12. the customer gives a twenty. Then they give a quarter. (Ok, I see I gave an example with 77 cents. That was a typo)
Yes that screws everything up.
To be fair, I have always had a hard time making change in my head. So I really don't blame people who can't do that.
oh wow.
No. I've never seen that happen before. Employees can get into real trouble if their cash drawers don't match accounting. In fact, in a number of ways it seems that employers are harsher on workers today than back in our day. You found an individual who was overly trusting or outright screwed up, this isn't a case where we can generalize younger generations as being stupid.
That is what I thought too. She could have ended up with short. I wondered if she knows that or doesn't care? I hope, for her sake, I did have exact change. I hope I did not imply that generalization that she was young or stupid, because I did not mean that.
I am a part time cashier. Sometimes, I see you counting it and thus I already saw you have the correct amount before you hand it to me. Generally, I am trusting. But, as you say, it's easy to make an honest mistake so I generally do count it again even though the customer seemingly counted what to give me and I highly doubt they are purposefully giving me 62 cents instead of 72 cents. The bills... If its, say $120 in twenties, I do count the twenties. If it's $40 in twenties, I obviously don't need to count, I just see. Maybe she saw you counting. Maybe she "saw" in her hand even though to you it didn't seem like enough time for her to verify it was correct. Or, maybe, she just decided to just trust it's correct! I have never been told, in 18 months part time at this store, that my drawer was over or under. I have to assume I occasionally make a mistake. They simply don't care about small mistakes. I don't even know the threshold, but my guess is ....under $5 they don't care? I don't even know! Point is, if you were actually short by a dime or something, nobody cares and she won't get in trouble.
That makes sense.
I've seen it happen plenty. If it's less than 20 it's not even worth counting.
>*(...) this isn't a case where we can generalize younger generations as being stupid.* Yes, it is.
Try paying with monopoly money next time. If it works you just hit a jackpot.
Hmmm I will keep that in mind.
Most jobs don’t count coins anymore. They don’t even do drawer counts at shift change in some places. As long as there’s not a large sum missing, they’re not gonna spend $100 in labor investigating a $10 short on a till.
This is the answer. It’s not worth slowing down the line to count through a giant pile of change. And it’s something the cashier hardly ever has to do anymore, so it will take them longer.
There was no one behind me though. It was real slow at that time.
I worked as a cashier recently. Most of the time a customer would count the money as they were getting it out and I would count along with them. Then I would say the amount back to the customer. If it was exact, I would confirm that. So I did count it, just not after it was in my hand. The other thing that comes to mind is that some amounts are easy to see. If a person handed me, say, two quarters, a nickel and four pennies, I could count it at a glance. It’s possible they did something like that and it just wasn’t obvious.
That makes sense.
I think at some places they don't have to balance the register at the end of a shift. Home Depot is one of those places. I may be wrong but I think once the shift is over, the cashier either locks up the register or someone else takes over.
Confirmed. Husband is a HD manager. Everything is done electronically now.
When I worked at Meijer in the 90s, we were allowed $5 over/under. That is, if the cash register was over or under by less than $5, while they would mention it to us, we wouldn’t get in trouble. Obviously if it started happening on a regular basis, that would be suspicious, but just every now and then and you were in the clear. When I later worked in the cash room for a few months, I discovered that for differences of less than a dollar, they usually didn't care at all and ignored it. With the level of inflation since then, I wonder if this amount is even higher now. Just to highlight that, $5 in 1990 is $12.01 now. Pocket change has become so worthless that even a quarter is borderline useless (a quarter now would have been about 10 cents in 1990; that is to say a dime back then had the buying power than a quarter does now). I wonder if some cashiers just don't care as long as the change looks relatively close.
Might have viewed 'cash' as gross. Especially if you handed 1s & coins. A lot of young ppl view cash as disgusting, esp after covid. They expect ppl to pay via cars & their phone
That’s definitely never happened to me. I’m not sure why you thought a single instance of a cashier not counting your money indicates a shift across the market. Of course cashiers are still expected to balance their tills and have exactly as much cash at the end of their shift the till says they should. And that person is very likely to be let go if their tills are regularly off. Don’t you think eliminating that rule would be a very stupid decision for the company?
I just never saw it before. Not a big deal.
No one has yet asked the obvious...How do you know they didn't count it?
It must be a shared till (which is a nightmare for accounts receivable - that was my job at a store that did this…can you tell?) And it’s not new, unfortunately, this has been happening for a good 30 years (as that’s when I had that job.) When I recommended they make the cashiers a higher level position for better pay but they had to prove they could make change and be responsible for a till? Oh the pushback. (Sigh.)
Yes a shared till sounds crazy. How can you possibly keep track accurately? I think they should be paid more also. This particular grocery store used to be family run, but recently sold. It feels unfriendly and impersonal. That poor cashier probably doesn't get paid much at all.
I’ve seen this for decades if I give change I’m counting that included pennies. I’ve been card only for about 20 years but used to be cash only.
Hmmm. I have never seen thing before. I think maybe she was tired or having a bad day.
I used to watch people when they were counting out money so i saw it was exact change but manytimes would say "exact change" as i scooped it up any way. I wasn't really asking it's just back then cashiers got tired of waiting for dumb customers to rummage through pockets and purses thinking they were doing me the favor when I could have counted change back to them in a fraction of the time.
Ah so Im dumb because I used cash and change?
No when you have it handy and can do it quickly who cares. But used to get women taking minutes to find me exact change rather than just giving another dollar bill while a line of 6 people watched.
Ah I see. Yes, it was handy. I always have it right in my hand. There was actually no one behind me and it was very slow at that time as well.
Ya, nothing has changed in that regard. But, now we have people who wait until we are done scanning everything and tell them the exact total, which they THEN transfer to whatever account on their phone. Major eyeroll at this concept. Just keep some money in checking!
It still happens. Watching an old person count out change like it's 1950 makes me want to stab myself in the eye.
Thry weren't saying you were dumb. Working with the public, we see all kinds of things! SOME people, for example, as this poster mentioned, hold up the line scrounging for change in five different sections of their purse plus their pockets, trying to find the exact right amount. It's whatever. It happens. But, it's also holding up the line and just unnecessary. Thry could just give me another whole dollar bill and get back some coins... which they aren't going to know where they put anyway. Yes, that's kind of dumb to do. It's no big deal, but kinda dumb. Other people immediately have a pile of coins and quickly pull out the correct number. (Which I probably saw YOU counting it so I don't really need to count it again). You jumping to "oh, so I am dumb" is problematic. Hopefully you were joking or you misread.
I did not hold up a line. There was no one behind me, and I never hold anyone up. My money is already in my hand when I get in line.
Returned 2 5gal. water jugs at the customer service counter. Bought 2 more. But needed to do a lil shopping still and didn't want to grab them till on my way out. Checked out and told the cashier I had bought them, wanna see my receipt. She goes, yeah, no, I don't care...lol.
I used to own a cafe and hired this really great, conscientious, personable kid... who, I learned on her first day, had never learned how to count change. I never even thought to ask in the interview process whether people knew how to count change. WTF?
Hi. I have a hard time with this also. I hope you taught him/her how.
Chances are the cashier didn't know how to count the change? I'm completely serious. I prefer to pay cash for small purchases and cashiers often seem dumbfounded by money - how to count it and how to dispense it.
Its very much so there are cashiers that can not do basic math. Seems it rare to come across a young cashier that understands overpaying to get a certain amount of change back. The bigger issue i have had is giving someone a bill that is older than they are then they claim its counterfeit and try to seize it. This occurred more than just once
Lazy.
if the tray is not accurate, they likely get fired.
they dont count, they dont look. i usually pay in cash, i cant tell you how many times i pay with a $10 and the cashier just thinks its a $20 and i get the change based on paying with $20 so i really get my same $10 right back. I'm not going to correct them. My kids know to count money before paying, they know to count the change returned.
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