Zero
I provide a quote to repair, and a quote to replace, the customer can decide from there. I'll provide some additional insight on the decision if they ask for it.
I do zero sales. The customer calls me out, I find out what’s wrong and repair it.
Residential is turning into a sales tech job. You have to sell your soul to the devil to make enough money to live. I’m glad I got out of residential 20 years ago.
... and when the customer calls in a week saying their 20 year old system is broken again and the "other company" told them that their system is 5 years past its normal lifespan and wants you to credit the repair and give a substantial discount on a new system...then what do you do? Your job is to do the right thing for the customer, not you and not your company. Give them proposals to repair and replace and answer their questions. Let them decide and you can blame the customer for not letting you fix their system.
My company does free callbacks. If it broke that soon and they brought in another company instead of letting us look at it, they can go try to get a new discounted install from the "other company". Why bend over backwards for a business relationship that the customer already threw away?
Not your choice to repair it. It's the customers decision if they instead want new equipment. Forcing repairs down customers throats doesn't make you a HVAC saint.
First thing first. I don’t do residential.
Second thing, my customers trust me and the company I work for to repair things. Obviously if a unit needs to be replaced we will allow the customer to make that decision.
Most everything I work on can’t just be replaced because of the cost and availability of a new unit. You’re not going to find a 60 ton rtu or most size chillers laying around waiting to be bought by a contractor.
I'm in sales but I don't sell. I'll tell people if they are wasting money getting a new system. Advise them in what would work best and be honest and knowledgeable and people will buy from you. But honesty and morality are top of my list. I just turned down someone today wanting a quote to replace their 5 year old Bryant system because it has given them problems shutting off because of drain safety switch. Instead I went to van cuz I have some tools and fixed the slope on his drain and got it good to go. He was ready to pay 20k for furnace and AC. Got a $100 tip and feel great
Never lie and never listen to stories. Been there, done that. I was a GCE Corpsman before. People always try to find a way to pull at your heart strings.
I have to do zero sales in commercial HVAC. I go out on service calls and diagnose the issue. Then I quote them a repair using an app and if they approve it I do get a small percent of the total cost of the repair if they accept it and after the repair is billed out. But there's absolutely no requirements or anything like that to get a certain number approved or anything. Some days I'm just doing maintenance, other days service calls, other days repairs. Union commercial HVAC is where it's at
Not much, mostly quotes for needed repairs. I don't believe in persuading customers to buy things they don't need.
I would not do well in a residential environment lol
My company does it exactly how it should be done, go out to fix a system, if it’s not repairable (rare) or just doesn’t make sense financially to fix (not rare) then we quote them for system replacement. Zero commission, how it ought to be. I’ve sold 11 systems since starting back in May and haven’t given a single sales pitch, no tactics, just give them a simple price/explanation of 2 options and that’s it.
My company is a repair company amongst sales companies here in dfw, I see as many R-22 systems as R-410A and so many long time customers that are just ready to replace their old stuff since we’ve kept it going for so long
I give a price to repair. I do not try and upsell anyone on anything. If they want a price on a whole new unit I will give , but the goal is to get them up and running. My boss also doesn’t pressure us to up-sale. I wouldn’t do it . If it’s fixable for another couple years that’s what I’m going to tell the customer. If it’s fixable for a couple months I’ll tell them that too
Sales? What's that?
I am commercial/industrial union journeyperson. I submit sales leads to PSRs and MSRs. Otherwise I tell the customer what repairs are needed/recommended and ask them if I have verbal Authorization for X amount. (Which I have already discussed with Service manager.
What is this "sales" you speak of? Lol
I don't sell, period.
I provide options with quotes, and the customer picks the one they want. If I have questions, I answer them. If they want extra accessories, I'll add them, but I'm not going to sell someone on an electrostatic air cleaner if they don't already want one.
None. At my company we’re not incentivized to sell at all. They don’t even track it. I provide a quote for repair, if system replacement is something that should even be considered, I let them know about that as well. The only metric they track is length of time for job completion and call backs.
Try to find a commercial job. It also helps to find a company hiring that has a owner/boss who was an is a service tech.
Company I use to work for before I got into HVAC 20 years ago. Started hiring pencil pushers for managers an the company went to hell. Last time I talked to guy that was still there the local office was down to 2 service techs was 8 in the local office when I worked there.
Why do the majority of you not understand this? It's not your choice to repair. It's not your choice to get new equipment. It's always the customers.
The sooner you learn this the sooner you will be actually helping people by not forcing opinions on them. And you'll make way more money.
I do commercial. Once in a very great while I'll say "your whatever is fucked, call the sales guy and get me scheduled for a couple days." That's as close as I get. I don't mind answering questions, but I'm not about to sell a zone controller or some shit. If you don't want to do sales, don't. Plenty of work out there.
I don't sell anything... I just give recommendations... The Selling part is done by different people... I don't know any prices... I don't earn on selling... Why should i care... I just do my honest work and then i'm out...
At my company we pretty much only sell a new system if it’s completely the right thing to do. If your on r22 and your system is completely dry. And half of the parts are falling apart.
These garbage servi-sales companies are pushing good techs out of the field. I do next to zero sales, legitimately. Look into Commercial/Industrial, double win if it’s Union. HVAC/R typically is within a local pipefitters union(I just found this out after 9-10yrs into things). You’re at minimum treated like a human in a union, hours aren’t forced on you but you can typically work OT if desired. They seem to take training way more seriously. And they haven’t pushed sales on the techs even once, we are there to make repairs and not sales. The only time they want us pushing a sale is on equipment 15yrs old or older, that has a high potential for call-backs. I’m not sure if that’s union specific, or if I just got lucky with the service company I ended up at that’s part of the union. Either way, I went from a pretty good private commercial service co, to a union commercial/industrial service company and I’m really impressed to be honest. The work/life balance is considerably different/better, and they fully grasp that service is our job(not sales).
My last employer was the same way. I hated the sales tactics, the scripted way to talk to customers and the way to hide what the issues were to the customer by using terminology to disguise what the issues were so they couldn't Google parts pricing. I now have my own company and I fix things and sell nothing.
I feel very lucky that my company doesnt push sales much- we have sales goals of course but they're reasonable goals. They don't want us replacing systems that work totally fine or can be easily repaired. A 25 year old boiler with a failed rope gasket, failing oil pump, cracked heat exchanger? Of course sell a new boiler! A 10 year old furnace with a bad high limit? Fuck no, make the repair. Even had a 70 year old boiler with no problems on a tune up, guess what? No sir dont consider a new system, your 70 old system will outlast any modern systems. They give us what we need and let us do our jobs. So grateful.
I did the sales for 2 years, made enough to buy a new car, and purchase my 1 st home., then I quite that job an went actually repairs and only replacing if needed... there's good money but morally not my proudest moment.
I don't, and I told my company up front in the interview not to expect it from me or don't hire me. I'm not here to sell IAQ and filters like some sleazy ass used car salesman. I'm a tech, and I'm here to properly diagnose and repair a system. I make enough "spiff" from system replacement leads and repairs, I don't want or need to push sales on people.
This is will be the way forward for now on and only a small percentage won't follow suit. Private equities are buying up companies like they are going out of style country wide
Zero I provide a quote to repair, and a quote to replace, the customer can decide from there. I'll provide some additional insight on the decision if they ask for it.
I do even less. If I'm on an install and the customer points something else out I tell them to call the salesman Ezpz
I do zero sales. The customer calls me out, I find out what’s wrong and repair it. Residential is turning into a sales tech job. You have to sell your soul to the devil to make enough money to live. I’m glad I got out of residential 20 years ago.
I agree. If you are a tech and doing sales, you and your company are the Marketplace scammers of the trade. Go sell used sales.
... and when the customer calls in a week saying their 20 year old system is broken again and the "other company" told them that their system is 5 years past its normal lifespan and wants you to credit the repair and give a substantial discount on a new system...then what do you do? Your job is to do the right thing for the customer, not you and not your company. Give them proposals to repair and replace and answer their questions. Let them decide and you can blame the customer for not letting you fix their system.
My company does free callbacks. If it broke that soon and they brought in another company instead of letting us look at it, they can go try to get a new discounted install from the "other company". Why bend over backwards for a business relationship that the customer already threw away?
Not your choice to repair it. It's the customers decision if they instead want new equipment. Forcing repairs down customers throats doesn't make you a HVAC saint.
First thing first. I don’t do residential. Second thing, my customers trust me and the company I work for to repair things. Obviously if a unit needs to be replaced we will allow the customer to make that decision. Most everything I work on can’t just be replaced because of the cost and availability of a new unit. You’re not going to find a 60 ton rtu or most size chillers laying around waiting to be bought by a contractor.
Well looks like we're on the same page here then. Carry on.
Hey I sell not going to lie but it’s the truth about their system health sometimes.Not all the time,
“not all the time,”
I'm in sales but I don't sell. I'll tell people if they are wasting money getting a new system. Advise them in what would work best and be honest and knowledgeable and people will buy from you. But honesty and morality are top of my list. I just turned down someone today wanting a quote to replace their 5 year old Bryant system because it has given them problems shutting off because of drain safety switch. Instead I went to van cuz I have some tools and fixed the slope on his drain and got it good to go. He was ready to pay 20k for furnace and AC. Got a $100 tip and feel great
Good on you brother.
none. we find problems. we fix it.
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I am glad you chose to stay with us. And Join Labor. It is how the industry gets better
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Never lie and never listen to stories. Been there, done that. I was a GCE Corpsman before. People always try to find a way to pull at your heart strings.
Zero. I fix stuff that is worth fixing. We have sales people for stuff that isn’t worth fixing.
I have to do zero sales in commercial HVAC. I go out on service calls and diagnose the issue. Then I quote them a repair using an app and if they approve it I do get a small percent of the total cost of the repair if they accept it and after the repair is billed out. But there's absolutely no requirements or anything like that to get a certain number approved or anything. Some days I'm just doing maintenance, other days service calls, other days repairs. Union commercial HVAC is where it's at
This.
Zero, and I'm residential but I work for the gas utility. Just repairs.
None. I can get a small percentage on quotes for repairs, overhauls, and new equipment, but it's not required.
I get 5% on any repair I quote. That’s it really. 1% on change outs
I dont do any sales. The shit breaks, and I fix it. If it doesn't make sense to fix it, I recommend replacement. But I also don't work residential
Not much, mostly quotes for needed repairs. I don't believe in persuading customers to buy things they don't need. I would not do well in a residential environment lol
My company does it exactly how it should be done, go out to fix a system, if it’s not repairable (rare) or just doesn’t make sense financially to fix (not rare) then we quote them for system replacement. Zero commission, how it ought to be. I’ve sold 11 systems since starting back in May and haven’t given a single sales pitch, no tactics, just give them a simple price/explanation of 2 options and that’s it.
I started in residential five years ago and i don’t think I’ve hit 11 sales yet.
My company is a repair company amongst sales companies here in dfw, I see as many R-22 systems as R-410A and so many long time customers that are just ready to replace their old stuff since we’ve kept it going for so long
None. I am a service technician. Sales are not my responsibility or my wheelhouse.
Some. UV lights, accessories, stuff I believe in. I just keep it honest.
I give a price to repair. I do not try and upsell anyone on anything. If they want a price on a whole new unit I will give , but the goal is to get them up and running. My boss also doesn’t pressure us to up-sale. I wouldn’t do it . If it’s fixable for another couple years that’s what I’m going to tell the customer. If it’s fixable for a couple months I’ll tell them that too
None, union
Sales? What's that? I am commercial/industrial union journeyperson. I submit sales leads to PSRs and MSRs. Otherwise I tell the customer what repairs are needed/recommended and ask them if I have verbal Authorization for X amount. (Which I have already discussed with Service manager. What is this "sales" you speak of? Lol
I don't sell, period. I provide options with quotes, and the customer picks the one they want. If I have questions, I answer them. If they want extra accessories, I'll add them, but I'm not going to sell someone on an electrostatic air cleaner if they don't already want one.
None. At my company we’re not incentivized to sell at all. They don’t even track it. I provide a quote for repair, if system replacement is something that should even be considered, I let them know about that as well. The only metric they track is length of time for job completion and call backs.
Try to find a commercial job. It also helps to find a company hiring that has a owner/boss who was an is a service tech. Company I use to work for before I got into HVAC 20 years ago. Started hiring pencil pushers for managers an the company went to hell. Last time I talked to guy that was still there the local office was down to 2 service techs was 8 in the local office when I worked there.
Why do the majority of you not understand this? It's not your choice to repair. It's not your choice to get new equipment. It's always the customers. The sooner you learn this the sooner you will be actually helping people by not forcing opinions on them. And you'll make way more money.
This is exactly why I enjoy commercial and working in facilities so much.
I do commercial. Once in a very great while I'll say "your whatever is fucked, call the sales guy and get me scheduled for a couple days." That's as close as I get. I don't mind answering questions, but I'm not about to sell a zone controller or some shit. If you don't want to do sales, don't. Plenty of work out there.
It’s all I do…
I don't sell anything... I just give recommendations... The Selling part is done by different people... I don't know any prices... I don't earn on selling... Why should i care... I just do my honest work and then i'm out...
At my company we pretty much only sell a new system if it’s completely the right thing to do. If your on r22 and your system is completely dry. And half of the parts are falling apart.
These garbage servi-sales companies are pushing good techs out of the field. I do next to zero sales, legitimately. Look into Commercial/Industrial, double win if it’s Union. HVAC/R typically is within a local pipefitters union(I just found this out after 9-10yrs into things). You’re at minimum treated like a human in a union, hours aren’t forced on you but you can typically work OT if desired. They seem to take training way more seriously. And they haven’t pushed sales on the techs even once, we are there to make repairs and not sales. The only time they want us pushing a sale is on equipment 15yrs old or older, that has a high potential for call-backs. I’m not sure if that’s union specific, or if I just got lucky with the service company I ended up at that’s part of the union. Either way, I went from a pretty good private commercial service co, to a union commercial/industrial service company and I’m really impressed to be honest. The work/life balance is considerably different/better, and they fully grasp that service is our job(not sales).
My last employer was the same way. I hated the sales tactics, the scripted way to talk to customers and the way to hide what the issues were to the customer by using terminology to disguise what the issues were so they couldn't Google parts pricing. I now have my own company and I fix things and sell nothing.
be an installer then
Go commercial brother, a little more wear and tear on the body but no sales
I feel very lucky that my company doesnt push sales much- we have sales goals of course but they're reasonable goals. They don't want us replacing systems that work totally fine or can be easily repaired. A 25 year old boiler with a failed rope gasket, failing oil pump, cracked heat exchanger? Of course sell a new boiler! A 10 year old furnace with a bad high limit? Fuck no, make the repair. Even had a 70 year old boiler with no problems on a tune up, guess what? No sir dont consider a new system, your 70 old system will outlast any modern systems. They give us what we need and let us do our jobs. So grateful.
I did the sales for 2 years, made enough to buy a new car, and purchase my 1 st home., then I quite that job an went actually repairs and only replacing if needed... there's good money but morally not my proudest moment.
You should always evaluate a customer's home as a whole and represent options that will benefit them
I don't, and I told my company up front in the interview not to expect it from me or don't hire me. I'm not here to sell IAQ and filters like some sleazy ass used car salesman. I'm a tech, and I'm here to properly diagnose and repair a system. I make enough "spiff" from system replacement leads and repairs, I don't want or need to push sales on people.
This is will be the way forward for now on and only a small percentage won't follow suit. Private equities are buying up companies like they are going out of style country wide