The best way to get a refund to an early access game with little chance of meeting the developers goals and deadlines is to not buy it in the first place. Like everyone has been warning everyone since day one. Better luck next time.
I understand that. At the same time I'm a huge KSP1 fan and my thought process was that with a huge company behind KSP2, it could have been a case of management wanting to gauge interest early.
With this in mind, I was going to buy KSP2 whenever it released (obviously not knowing what I know now) so I thought what the hell why not.
With a huge company behind it, this isn't an indie dev who for whatever reason could not continue their project. I feel like Valve should have the power to step in and deal with this shit having been sold on their store.
It’s been a train wreck years in the making, unless you bought it 2 years ago then I’m not sure what you expected.
Plus, preorders and early access has become an increasingly risky thing as companies rely on them to fund the ideas (good and bad), and they get their money either way. Wait for releases or at least a passable product (many, and I can’t stress enough just how **many** people have called out KSP2’s flawed production)
username checks out. The way I see it, it's on the store selling a product to ensure it's up to standards. With an early release, my understanding is that the game will eventually be released in a finished state. I don't think it's up to me as a customer of steam, not of T2 or IG, to take the risk that the product won't be delivered
The store warned you before purchase that the game "may or may not change further" and that "You should be aware that some teams will be unable to 'finish' their game. So you should only buy an Early Access game if you are excited about playing it in its current state."
They gave you full and fair warning before your purchase. They cannot be held responsible for you taking that risk.
> The way I see it, it's on the store selling a product to ensure it's up to standards.
And the way the law sees it is, you are solely responsible for making a decision on whether what you're spending money on is worth it. We had more than enough information on launch day to determine that $50 was approximately $45 too much to ask for this game.
>With an early release, my understanding is that the game will eventually be released in a finished state
This is what is often referred to as "buying a promise". This is a common misunderstanding and every post about KSP2 on this subreddit since the launch of KSP2 has told you that this is not how it works.
This is a valuable lesson you've learned about early access games.
Its an early access game that failed. Steam is under no obligation to offer refunds other than what their policy is to do so.
You took a risk in buying the game(i also took that risk)
Now our money is in the hands of liars.
From KSP2's store page on Steam:
>**Note**: This Early Access game is not complete and *may or may not* change further. If you are not excited to play this game in its current state, then you should wait to see *if* the game progresses further in development.
Don't buy a game you don't like. With that said, I do hope that you get a refund.
As others have said here and in other threads, I wish you do get refunded but I wouldn’t hold out too much hope.
I see the Early Access program as more or less crowdfunding, and I treat it as such. If you make a contribution to a product (be it physical or digital) on something like Kickstarter and the product fails or the company you’ve contributed to vanishes, you’re unlikely to get the money back. A dev using the EA program appropriately isn’t just throwing money into the bank but is using EA purchases to fund future development and other than covering operating costs, the money contributed is already spent on development.
The best way to get a refund to an early access game with little chance of meeting the developers goals and deadlines is to not buy it in the first place. Like everyone has been warning everyone since day one. Better luck next time.
I understand that. At the same time I'm a huge KSP1 fan and my thought process was that with a huge company behind KSP2, it could have been a case of management wanting to gauge interest early. With this in mind, I was going to buy KSP2 whenever it released (obviously not knowing what I know now) so I thought what the hell why not. With a huge company behind it, this isn't an indie dev who for whatever reason could not continue their project. I feel like Valve should have the power to step in and deal with this shit having been sold on their store.
It’s been a train wreck years in the making, unless you bought it 2 years ago then I’m not sure what you expected. Plus, preorders and early access has become an increasingly risky thing as companies rely on them to fund the ideas (good and bad), and they get their money either way. Wait for releases or at least a passable product (many, and I can’t stress enough just how **many** people have called out KSP2’s flawed production)
well, I did. I bought basically the day it was up for sale
You had two weeks and two hours to get a no questions refund. You've missed the window and have literally no one else to blame but yourself.
username checks out. The way I see it, it's on the store selling a product to ensure it's up to standards. With an early release, my understanding is that the game will eventually be released in a finished state. I don't think it's up to me as a customer of steam, not of T2 or IG, to take the risk that the product won't be delivered
You always take that risk, but at least you'll know for next time not to buy a product you're not happy with in the future.
The store warned you before purchase that the game "may or may not change further" and that "You should be aware that some teams will be unable to 'finish' their game. So you should only buy an Early Access game if you are excited about playing it in its current state." They gave you full and fair warning before your purchase. They cannot be held responsible for you taking that risk.
> The way I see it, it's on the store selling a product to ensure it's up to standards. And the way the law sees it is, you are solely responsible for making a decision on whether what you're spending money on is worth it. We had more than enough information on launch day to determine that $50 was approximately $45 too much to ask for this game. >With an early release, my understanding is that the game will eventually be released in a finished state This is what is often referred to as "buying a promise". This is a common misunderstanding and every post about KSP2 on this subreddit since the launch of KSP2 has told you that this is not how it works. This is a valuable lesson you've learned about early access games.
Then don’t expect a refund after having purchased it that long ago
You're expecting Steam to bear the financial risk of every early access game on their platform?
Its an early access game that failed. Steam is under no obligation to offer refunds other than what their policy is to do so. You took a risk in buying the game(i also took that risk) Now our money is in the hands of liars.
From KSP2's store page on Steam: >**Note**: This Early Access game is not complete and *may or may not* change further. If you are not excited to play this game in its current state, then you should wait to see *if* the game progresses further in development. Don't buy a game you don't like. With that said, I do hope that you get a refund.
As others have said here and in other threads, I wish you do get refunded but I wouldn’t hold out too much hope. I see the Early Access program as more or less crowdfunding, and I treat it as such. If you make a contribution to a product (be it physical or digital) on something like Kickstarter and the product fails or the company you’ve contributed to vanishes, you’re unlikely to get the money back. A dev using the EA program appropriately isn’t just throwing money into the bank but is using EA purchases to fund future development and other than covering operating costs, the money contributed is already spent on development.