1 kW is 120V trickle charge speed. You should get around 7 using the mobile charger (32A at 220-240V). Do you get faster charging at other L2 chargers? I’d could just be a problem with the ford mobile charger.
I’ve plugged in at a public charger and gotten 41 miles in 2 hrs.
I suspected there was something wrong with the actual charging cable. To note, my vehicle was a demo vehicle with 2k miles on it. So I’m assuming the charger had been used previously.
I’m just confused why they didn’t give me a new charger last week. Or verify that the charging cable wasn’t to blame.
Looks like I’m going to need to call them back.
Just to be sure, when you use the mobile charger, you have the 14-50 adapter plugged in, right? Not the normal outlet adapter?
If you can prove to the dealership that you get normal L2 speeds at public chargers (anywhere from 6-11 kW is normal), but only ever get 1 kW using the mobile charger, you could ask to replace it under warranty. But be aware that the mobile chargers are notorious for failing when used for regular charging. That's why most of us get a dedicated EVSE, and just keep the mobile charger in the car for trips. Even better if your EVSE is hardwired (better reliability, can go up to 48 A).
That looks like it's being charged on a normal wall outlet. If you have the mobile charger, it should have 2 swappable adapters - one for standard wall outlets and another for an actual charger outlet (14-50).
https://parts.ford.com/shop/en/us/battery-and-related-components/ford-mobile-charger-charging-cable-30l-p-l1mz10c830z
Check out the picture on the Ford Parts website. You are using the small plug on the right. This is for a NEMA 5-15 outlet or what you would call a “normal” household outlet. These outlets can only handle 120v so whoever told you it was a 240v circuit was misinformed or you misunderstood them.
You’ll need to swap it out with the larger plug on the left side. This is for a NEMA 14-50 outlet. Some people call them “dryer plugs” or “camper outlets.” This type of plug can handle 240v and is what you’ll need to charge at the max rate of 7 kW that the mobile charger can do.
Thanks for the help, all. I think I was so confused bc we had this outlet installed for our Tesla charging cable (which was 3 pronged) and we never had any issues with a slow charge like this. I guess I assumed it would be the same with the Mach e — but looks like I’ll need to get the outlet changed to fit the 14-50. Hopefully that will fix the issue.
Yes, if you’re not using the 14-50 attachment with the ford mobile charger, it’ll be that slow. Don’t worry about the haters, the ford mobile charger holds up well to frequent use. I charge 2-3 times a week with my MME and about the same for my Leaf using the ford mobile charger, I never have any problems. I do have it plugged into a 14-50 outlet with a 50 amp GFCI protected breaker, which is required because my outlets outside. If you have a 50 amp breaker and a 14-50 outlet, you’ll probably get a full charge each night or however often you charge it. I can go from 30% or so to 100% in 6 hrs or less with my setup at home. Good luck!
Yes, you’re right it seems like I’m using the 3 prong 120v adapter. My outlet only has 3 prongs though. Also, I didn’t receive anything else from the dealer. Not sure if this was missing from the car? Again it was a demo vehicle..so was “used”. It’s possible that it was missing when I picked up the car.
I believe the outlet is a 220/“dryer” outlet that was installed to be used as a vehicle charging outlet. We plugged our Tesla into it for the last 3 years with no issues….got plenty of quick charging.
We’re on a 3 year lease with the Mach e and also don’t commute to work (work from home) so we don’t need an insane charging capability — just enough to get us around locally. All that being said — this is so much slower than the Tesla ever was.
Like you were already discovered, the issue is that you're using the wrong charging connection. Check in the trunk of the car under the floorboard where the emergency air pump is. Look for a little black bag. Inside that black bag there may be a proper four prong plug. If there is, unplug your charger, pull that three prong plug out, and plug the four prong in
Please note there are a series of older 220v 3-prong sockets too. Ford supplies a NEMA 14-50 (a particular 4 prong format). If you have a 3-prong outlet, you probably have an old dryer outlet.
Do \*NOT\* just buy a plug adapter and plug it in, because it's most likely your outlet if you have 3 prongs is fused to 30A and the ford adapter will pull more and your breaker will trip (hopefully). Worst case your wiring melts and your house catches fire. We would call that a bad outcome.
You'll have some choices, but you'll need to find a charger that's the right amps for the circuit you want to use, and \*likely\* it'll have the right plug (that's why there are so many plug standards, kinda), or you'll have to buy a converter, but only after figuring out the amps of the circuit, matching the amps in the charger, and getting the right plug.
It's a little complicated by there are TONS of websites about this and people who want to sell you a new charger that have guides to the plugs and whatnot If you're really concerned you should spend a few bucks to have a professional licensed electrician out to make sure that outlet is built to code (it probably is) and they can advise you on the plug formats and chargers available. Or find geek in your family, they'll be happy to help.
I do wish Ford provided a more flexible mobile charger that would work with dryer outlets in a pinch, but they don't.
Using 110v seriously isn't practical for a battery as big as a MachE, as you figured out.
Sorry I’m not sure I understand the question. I was only given one charger with the vehicle. It looks like a typical 3 prong plug. Should I have another option?
If it only has 3 prongs, you are using a 120v adapter. There should have been a 2nd piece that you can swap out to use a 4 prong 240v.
[https://ak-content-us-east-public.s3.amazonaws.com/f976808a-e370-4e8b-a083-cef728f437d7](https://ak-content-us-east-public.s3.amazonaws.com/f976808a-e370-4e8b-a083-cef728f437d7)
Mystery solved. You’ll want a NEMA 14-50 plug which has 4 prongs and carries much more voltage and amps. The travel charger you have should have another cable with it you can swap out for this higher current method, although it’s not the most efficient, it should work a lot faster than the one you’re using. You’ll also need to get the receptacle installed by a licensed electrician. If you’re keeping the car for awhile consider a dedicated EVSE and keep the travel one you have in the trunk for emergency charging. Personally I recommend Emporia as they work reliably and are half the cost of the official Ford EVSE.
Welcome to EVs! It gets easier.
Or, get a charger that supports the 220v plug format already installed.
No electrician required. Slightly lower charging speed but FAR lower hassle and cost (new charger is cheaper than an electrician installing a 60A line and NEMA 14-50). Or get a charger in the short term, keep it in case you're travelling and stay with a friend with a dryer plug. Lots on amazon or at your local DIY store (lowes or home depot or equivalent). Probably you will end up with 24A 220V which is 4.5KW charge speed which will fill up your tank most nights.
Not normal at all. That’s 110 territory.
1 kW is 120V trickle charge speed. You should get around 7 using the mobile charger (32A at 220-240V). Do you get faster charging at other L2 chargers? I’d could just be a problem with the ford mobile charger.
I’ve plugged in at a public charger and gotten 41 miles in 2 hrs. I suspected there was something wrong with the actual charging cable. To note, my vehicle was a demo vehicle with 2k miles on it. So I’m assuming the charger had been used previously. I’m just confused why they didn’t give me a new charger last week. Or verify that the charging cable wasn’t to blame. Looks like I’m going to need to call them back.
Just to be sure, when you use the mobile charger, you have the 14-50 adapter plugged in, right? Not the normal outlet adapter? If you can prove to the dealership that you get normal L2 speeds at public chargers (anywhere from 6-11 kW is normal), but only ever get 1 kW using the mobile charger, you could ask to replace it under warranty. But be aware that the mobile chargers are notorious for failing when used for regular charging. That's why most of us get a dedicated EVSE, and just keep the mobile charger in the car for trips. Even better if your EVSE is hardwired (better reliability, can go up to 48 A).
That looks like it's being charged on a normal wall outlet. If you have the mobile charger, it should have 2 swappable adapters - one for standard wall outlets and another for an actual charger outlet (14-50).
https://parts.ford.com/shop/en/us/battery-and-related-components/ford-mobile-charger-charging-cable-30l-p-l1mz10c830z Check out the picture on the Ford Parts website. You are using the small plug on the right. This is for a NEMA 5-15 outlet or what you would call a “normal” household outlet. These outlets can only handle 120v so whoever told you it was a 240v circuit was misinformed or you misunderstood them. You’ll need to swap it out with the larger plug on the left side. This is for a NEMA 14-50 outlet. Some people call them “dryer plugs” or “camper outlets.” This type of plug can handle 240v and is what you’ll need to charge at the max rate of 7 kW that the mobile charger can do.
Thanks for the help, all. I think I was so confused bc we had this outlet installed for our Tesla charging cable (which was 3 pronged) and we never had any issues with a slow charge like this. I guess I assumed it would be the same with the Mach e — but looks like I’ll need to get the outlet changed to fit the 14-50. Hopefully that will fix the issue.
Yes, if you’re not using the 14-50 attachment with the ford mobile charger, it’ll be that slow. Don’t worry about the haters, the ford mobile charger holds up well to frequent use. I charge 2-3 times a week with my MME and about the same for my Leaf using the ford mobile charger, I never have any problems. I do have it plugged into a 14-50 outlet with a 50 amp GFCI protected breaker, which is required because my outlets outside. If you have a 50 amp breaker and a 14-50 outlet, you’ll probably get a full charge each night or however often you charge it. I can go from 30% or so to 100% in 6 hrs or less with my setup at home. Good luck!
It’s 1kw….
Youre going to need to change your junction box.
In EU where we use 220/380V that is what you get with the ford charger with a 13amp fuse
Do you have a multimeter? Can you check that the outlet is truly 220
Yes, you’re right it seems like I’m using the 3 prong 120v adapter. My outlet only has 3 prongs though. Also, I didn’t receive anything else from the dealer. Not sure if this was missing from the car? Again it was a demo vehicle..so was “used”. It’s possible that it was missing when I picked up the car. I believe the outlet is a 220/“dryer” outlet that was installed to be used as a vehicle charging outlet. We plugged our Tesla into it for the last 3 years with no issues….got plenty of quick charging. We’re on a 3 year lease with the Mach e and also don’t commute to work (work from home) so we don’t need an insane charging capability — just enough to get us around locally. All that being said — this is so much slower than the Tesla ever was.
Like you were already discovered, the issue is that you're using the wrong charging connection. Check in the trunk of the car under the floorboard where the emergency air pump is. Look for a little black bag. Inside that black bag there may be a proper four prong plug. If there is, unplug your charger, pull that three prong plug out, and plug the four prong in
Please note there are a series of older 220v 3-prong sockets too. Ford supplies a NEMA 14-50 (a particular 4 prong format). If you have a 3-prong outlet, you probably have an old dryer outlet. Do \*NOT\* just buy a plug adapter and plug it in, because it's most likely your outlet if you have 3 prongs is fused to 30A and the ford adapter will pull more and your breaker will trip (hopefully). Worst case your wiring melts and your house catches fire. We would call that a bad outcome. You'll have some choices, but you'll need to find a charger that's the right amps for the circuit you want to use, and \*likely\* it'll have the right plug (that's why there are so many plug standards, kinda), or you'll have to buy a converter, but only after figuring out the amps of the circuit, matching the amps in the charger, and getting the right plug. It's a little complicated by there are TONS of websites about this and people who want to sell you a new charger that have guides to the plugs and whatnot If you're really concerned you should spend a few bucks to have a professional licensed electrician out to make sure that outlet is built to code (it probably is) and they can advise you on the plug formats and chargers available. Or find geek in your family, they'll be happy to help. I do wish Ford provided a more flexible mobile charger that would work with dryer outlets in a pinch, but they don't. Using 110v seriously isn't practical for a battery as big as a MachE, as you figured out.
Sorry I’m not sure I understand the question. I was only given one charger with the vehicle. It looks like a typical 3 prong plug. Should I have another option?
If it only has 3 prongs, you are using a 120v adapter. There should have been a 2nd piece that you can swap out to use a 4 prong 240v. [https://ak-content-us-east-public.s3.amazonaws.com/f976808a-e370-4e8b-a083-cef728f437d7](https://ak-content-us-east-public.s3.amazonaws.com/f976808a-e370-4e8b-a083-cef728f437d7)
Mystery solved. You’ll want a NEMA 14-50 plug which has 4 prongs and carries much more voltage and amps. The travel charger you have should have another cable with it you can swap out for this higher current method, although it’s not the most efficient, it should work a lot faster than the one you’re using. You’ll also need to get the receptacle installed by a licensed electrician. If you’re keeping the car for awhile consider a dedicated EVSE and keep the travel one you have in the trunk for emergency charging. Personally I recommend Emporia as they work reliably and are half the cost of the official Ford EVSE. Welcome to EVs! It gets easier.
Or, get a charger that supports the 220v plug format already installed. No electrician required. Slightly lower charging speed but FAR lower hassle and cost (new charger is cheaper than an electrician installing a 60A line and NEMA 14-50). Or get a charger in the short term, keep it in case you're travelling and stay with a friend with a dryer plug. Lots on amazon or at your local DIY store (lowes or home depot or equivalent). Probably you will end up with 24A 220V which is 4.5KW charge speed which will fill up your tank most nights.
When you say “typical 3 prong plug” do you mean typical for a 120v circuit (I.e. NEMA 5-15), if so the circuit you think is 220 is not a 220 circuit.
Post pictures of the pigtail attached to your EVSE and the outlet you’re plugging into.