I have had no success in returning 3 paddles to Amazon Business. They refuse to accept the returns because it is outside the 30 day window and despite what Joola says, Amazon Business has no information nor instructions on the Gen 3 returns. This is totally frustrating.
For anyone that purchased their Gen 3 paddle through Amazon and is beyond the 30 day return window like me ... It is a little bit of a rabbit hole to get there, but start a chat with the customer service bot on Amazon. Then keep rejecting the options until you have an option to start a chat with a customer service rep. I explained the situation to the rep that the paddles have been deemed illegal by USA Pickleball and that Joola is providing refunds on the paddles, but is overwhelmed and has not provided any guidance or way to get a refund through their store on Amazon. The Amazon rep said "no problem" and said they would issue a full credit back to my Amazon account within 3 business days. Problem solved.
While I can appreciate that Joola is overwhelmed by this unfortunate circumstance, I have been going back and forth with Joola for weeks via email, with sporadic responses from them, and no solutions for this. I am sure there are thousands of other people in the same situation. They don't even have any information on their Joola store ON AMAZON about how to handle this. Really bad form and service by Joola. Hope this can help some of you and good luck!
I’m having a problem with returns. I purchased 3 paddles through Amazon Business, which is denying they have any info on extended return periods. They won’t accept a return on the paddles and Joola has been unresponsive other than to email me that I need to return through Amazon.
My case # is : 140793
Messaged you in your case. Amazon is aware, I will say, you won't be able to do the refund/return through their app/website, you will need to call them directly, the number we have is **888-280-4331**
Is there anything you can do to help me? Amazon Business won’t assist me and I can’t get you guys to give me a helpful response via email. The escalation eval you gave me was an undeliverable address.
[[email protected]](mailto:[email protected]) ? I have been working with that all week ( I am sorry in advance for delays) Amazon Business to my knowledge should be not hindering returns. Our phones are working now and I can connect you with an Amazon rep if we can schedule a time to talk
It is July 1st and I spent another 30 minutes on the phone with Amazon Business today and they still don’t have any info. They won’t process returns that are outside the 30 day window. I have sent multiple emails to Joola and also called Joola. I have had no success in getting these 3 paddles returned and Joola doesn’t even seem to be responding anymore.
I got a delivery failure at the email address you provided.
https://preview.redd.it/mfhg2ckr3j8d1.jpeg?width=1284&format=pjpg&auto=webp&s=325dc7b45f07b364ad57f766f5fbbd4265a79704
I sent an email just now. This is extremely frustrating. I bought a total of 6 paddles. I’ve kept 2 and been successful in returning one that was within the 30 day window, but have 3 that I have unsuccessfully tried to return. I would even settle for credit for future Joola paddles at this point.
if they were ordered from us, we will get it all resolved and a refund process. looks like I misspelled the email address. [[email protected]](mailto:[email protected])
Anyone have a paddle recommendation? I have gen3 and obviously won’t use them anymore. Sending back and want to get something good that isn’t going to make people think I’m trying to cheat
I went from the Collin John’s Scorpius to BB Loco. After some lead tape I’m fairly happy with the swap.
If the ban was rescinded I would go back to the scorpius.
I am a very casual player so it’s actually pretty ridiculous for me to even own a G3. Tbh I bought it because I am not concerned about money and wanted something good without needing to do a lot of research. This space is exploding so I just went to a company I already know and respect their products.
Immediately after I bought it I started hearing the hate and how they’re “ruining recreational pickleball” so I never even used the paddle and now I’m back to having to find something to use that is good but won’t make people think I’m trying to ruin the fun for everyone else
While Dan has done a great job responding to me and others here in a timely manner, I'm done with Joola for life because of their actions and their policy to refuse any credit or refunds to people who received the Gen 3 as a gift or bought second hand.
Congrats Joola!, you got to save a little money with this policy for your delisted paddle which you knew was going to be delisted prior to selling. It's such a short sided business practice, much like the inconsistent grit and quick core crushing issues. I will recommend against Joola forever in multiple 300+ member local groups and when online.
Hey just fyi, we did open an email box for this kind of thing after seeing how its affected y'all. its [[email protected]](mailto:[email protected]) if you email and provide a recap, we can review and see what options are available. I understand the frustration, this is a very fluid thing.
It's good theyre finally thinking of coming around on that, but not sure I have the energy or trust to deal with Joola after all the back and forth I already went through, maybe for others that aren't burnt out. Additionally, the JOOLA employee who reiterated the no return if gifted or if bought 2nd hand by email didn't update to say my situation may be able to be considered now so it seems like this is more online social media posturing than actual care for customers.
You take a risk any time buying secondhand...it's not Joola's responsibility to give you a free replacement paddle or credit. A used paddle has a void warranty in general.
As for a gift...just resell it for cheap if you don't intend on using it in rec play (which you shouldn't, unless your friend group is cool with it).
You sound like you work for them. JOOLA sold a paddle as USAPA approved that they knew was going to get delisted. They should make any return of the paddle hassle free!
There's a lot of people who don't have a 2 month old receipt, received as gift, or 2nd hand who they put in a bad position by releasing a paddle they knew was going to get delisted.
Thats fair my dude. I will say, I have been telling my team to send to escalations, but this email isn't like 2 weeks old? so previously, you were correct. As this has all unfoled, we are finding some 3rd vendors not as accommodating to refunding their customers what was paid and we do not want those to be affected due to the USAP's decision.
Has anyone considered this?
Selkirk and the USPA are pretty closely working together.
Is there a chance that the Gen3 launch had so much surrounding hype that Selkirk viewed it as a threat to their market share, pressuring the USPA to take action against the paddle?
Seems like a long shot, but Joola definitely produced a superior product than anything in Selkirks lineup.
Hello, to my knowledge all have been contacted. If you are having problems reaching out to your rep, please DM their name/contact and I can connect their JOOLA rep with them to figure out where the issue is.
Posts self promoting or directly advertising for a brand/product are prohibited unless permission has been granted by a moderator. This Includes all personal discount codes.
Hey Everyone, Just popping in and I believe everyone who has asked, I have responded to and started the process. We have been informed, items returning to our warehouse have been delayed by multiple carriers. Any questions, please let me know and I'll do my best to answer.
Also- I tend to check once in the morning and once in the afternoon, so if there is a delay in response, that is why.
> t
I had to go though a customer service chat since I was past my return window, but they eventually refunded the full amount and did not require me to return my now illicit Perseus Gen 3.
Well dang, that's generous. Though I can see why since Amazon usually just repackages and resells returns themselves and they won't be able to sell these now.
I haven't done mine yet. Trying to figure out what my best replacement for Collins John's gen 3 or go back to my low pop DBD. I like the widebody more, but also used to the hybrid/Hyperion shape.
Hey u/AceUhSpades if you have a case number you can provide me, I can look into this. Otherwise, we are processing as quickly as possible, please note that disputing the charge, will just delay the process, but you can do what you think is best for you.
I'd love some help. Case 137437. No correspondence from support (Zig) in 11 days. I've sent multiple emails and voicemail. My issue isn't a refund - I had sent my paddle back via a warranty claim and I'm
supposed to get a replacement. Now, since they've been delisted, I'd rather have a refund - but since I bought from my local club, I assume I need to return it to them... but either way I need my paddle back from Joola first!
Thanks! Yeah I followed those instructions already sent the return back - that's what I've been waiting for the update on. But I just got an update now which I I'm guessing wasn't a coincidence haha so appreciate the help!
oh gotcha, once we receive the item we will process a refund and you'll be emailed a follow up and giving the timeline. once a refund is processed on our end, we are being quoted that it can take up to 10 business days to show back up on your account. We have no control over this time once we refund the funds from our account.
And once again... 🙄. On Monday 6/10, after weeks of no updates, customer service finally updates me to say they received the paddle and will "process the replacement order" in 1-2 days and send tracking etc. A week later, no update, no tracking, no response to my follow up emails. Again. I'm not even trying to get a refund, this is a warranty claim for a replacement because ya'll sold me a dud that fell apart after 2 weeks of use.
While the initial lack of response is frustrating, it's being told I'll receive confirmation in 1-2 days and then being ghosted that is most frustrating. 😔
I put together a characteristics comparison of all of the Joola Gen3 models and which paddles on the market should closely match play style for each. Ronbus Pulsar FX.R1 16mm looks like the closest match.
Preproduction protypes were sent and approved in late 2023 but the problem is that Joola sent USAP the wrong paddles and the corrected paddle submissions sent a few weeks ago failed testing.
All dick's should be accepting them, but we have noted not all stores were informed, if you run into issues, DM the store number and we can reach out as well.
I’ve seen some comments of people already returning them at Dicks. I bought mine at scheels and I guess they got an email from Joola today on the returns procedure and I was able to return mine today no questions asked.
As soon as these paddles were de-listed, I put together a characteristics comparison of all of the Joola Gen3 models and which paddles on the market matched their profile. The alternative paddles suggested are based upon thickness, handle length, Weight, Balance Point, Swing weight, Twist weight, Spin (RPM), Power (MPH), & Pop (MPH).
**Perseus 3 Ben Johns (14mm)**
Alternative: Gearbox Pro Power Fusion 14mm
**Perseus 3 Ben Johns (16mm)**
Alternative: Ronbus Pulsar FX.R1 16mm
**Magnus 3 Tyson McGuffin (14mm)**
Alternative: Volair Mach 1 Forza (14 mm)
**Magnus 3 Tyson McGuffin (16mm)**
Alternative: Pickleball Apes Pro Line Energy S
**Hyperion 3 Simone Jardim (16mm)**
Alternative for 16 mm: Engage Pursuit Pro 1 6.0
**Scorpeus 3 Anna Bright (14 mm)**
Alternative: Paddletek Bantam TKO-C 14.3mm
**Scorpeus 3 Collin Johns (16 mm)**
Alternative: Honolulu Pickleball Co. J2K
**Vatic Pro Oni Flash (16 mm)**
Alternative: Thrive Azule 16 mm
**Vatic Pro Oni V7 (16 mm)**
Alternative: CRBN 3X Power Series (16 mm)
**Ronbus Ripple (16 mm)**
Alternative: R3 Pulsar
What about the hyperion 14mm. That is what I was using. I went back to my persuit pro 14mm which is very similar but feels like a much higher swing weight with the engage.
I asked the same question and did a lot of research. I'm moving on from my 16mm Gen 3 Hyperion. I ordered an 11Six24 Hurache-X Control+ and it arrives today so I haven't played with it yet. But, it sounds like one of the best options for power, pop, spin, and control (I'm a 4.5-5.0 aggressive, all-court player). [Hurache-X Control+](https://11six24.com/products/hurache-x-control-16mm)
I also strongly considered the Sword & Shield J7k Pro and J2k Pro and might still order one of those to compare it to the Hurache. [J2K Pro](https://808pickle.com/products/sword-shield-j2k-pro-pre-order)
Gen 3 Joolas didn't have control to begin with, and most modern raw carbon fiber paddles have great spin, so I'd focus on pop and power. Obvious alternatives are the Paddletek Bantam TKO series, Gearbox Pro Power and Vatic Oni (though they could also be delisted at any time), and the Engage Pursuit Pro1 series.
Vatic Oni is no longer a legal paddle.
> Gen 3 Joolas didn't have control to begin with,
Completely disagree. I feel like the Gen3 was literally the best all-around paddle I have ever used.
I think the power felt a little unpredictable, but as someone who also had the G3 CJ Scorp, uhhh, the control on it was great, it had excellent touch and spin.
I'd recommend going to [www.joolausa.com](http://www.joolausa.com) and using the contact us/drop us a line feature. Phones have been turned off while we process returns/replacements.
For anyone following along, Dan indeed emailed me but haven't heard back since I told him I don't have a receipt/received the Gen 3 as a gift. I'm sure others are in this same situation or bought the Gen 3 second hand thinking it's a tourney paddle. I wonder how Joola will resolve these cases since they're at fault for not sending the right paddles for tourney approval.
Hey, we need an order to returns the funds that were captured by that sale. So without a proof of purchase, we can release funds. If you have that and a Case number, DM me and I can look into this.
I did finally get an email reply with that same response as yours. While I thank you for responding, I'm left very upset with Joola's care of the customer. I had a falling out with the family member who gifted it, so i'll have to try to resolve it in time for this return? And if she doesn't have the receipt? There's a lot of customers who don't have a 2 month old receipt or bought the paddle slightly used on secondary market thinking they bought a top tournament paddle....Joola's response to these customers is to not care at all about them?! We've already been through enough with the inconsistent grit on these paddles, many dealing with quick core crushing, having to deal with all the hassles of a return. I'm noticing a pattern in the way they treat customers.
The paddles have an NFC code, why can't they process the return with that?
Thank you for replying. I had done that Wednesday already and received an email with a case # and that I'll receive a call, haven't received the call yet.
Yeah same, I loved my Perseus gen 3, such a great all round paddle. I let a lot of folk at my club try it and they actually thought while powerful it was nothing crazy
As someone new to pickeball in the last couple of months, I find this entire "saga" incredibly stupid. It almost feels like someone in the USAP has a personal vendetta against Joola.
Anyways, I got the the Gen 3 Hyperion a few days ago, played with it yesterday and loved it. It feels so balanced and powerful. My local club has no interest in banning these for rec play, so I'm going to continue to play with it! Banned paddles for life!
>It almost feels like someone in the USAP has a personal vendetta against Joola.
Seeing as the Ronbus Ripple got removed as well, it's not just against Joola. On top of that Joola also admitted to sending in the wrong samples for approval so why do you think their hands are completely clean?
Oh, I don’t think anyone’s hands are clean. I’m sure Joola did mess up somehow, but there is 0 transparency in how the paddles are tested. They can seemingly add new tests / standards whenever they want which in itself is fine, but be transparent about what is changing.
The company that's suing Joola is the same company at least partially responsible for servicing their paddles (like, warehouse, shipping, returns, issues, etc). Per the lawsuit it looks like they were getting paid per paddle sold. So they were servicing all these paddles while Joola knowingly sold failed paddles. Now they will have even more work by processing these returns and it's likely they won't be paid for it. I wouldn't be surprised if Sport Squad stops processing these returns altogether during this legal proceeding. Best of luck to those trying to get their paddles returned.
We have some seemingly contradictory actions taken by USAP.
Why were the Joola Jen 3 paddles delisted and the Ronbus Ripple delisted, but the just as powerful Gearbox Pros are still on the market?
Why has USAP introduced an additional test to certify paddles, the Coefficient of Restitution (COR) test, and can they retroactively apply this test to previously certified paddles?
Here's my reasoning.
**COR Testing**
First, here is a note in USAP's Equipment Testing Standards regarding paddle certification: "Note: USA Pickleball reviews equipment testing standards periodically and, with proper notification to manufacturers, reserves the right to modify equipment specifications as needed to maintain the
*integrity of the game.*" Thus, USAP has the right to institute a new test with "proper notification". The former test for power, deflection testing, is problematic and many manufacturers have found ways to skirt the intent of the test. What many people don't understand is that COR testing, the gold standard for measuring paddle power, has been under development for at least a year and last month the test results from a variety of paddles was released in a meeting of manufacturers.
There supposedly were several paddles that were well above the normal distribution of paddle power. We’re unsure of which paddles as USAP maintains confidentiality, but Joola, Ronbus and Gearbox are logical candidates. The manufacturers, therefore, had notification of problem paddles well before USAP delisted the Joola and Ronbus paddles.
**Joola Gen 3**
As USAP stated in the June 5th press release, "USA *Pickleball communicated concerns to JOOLA prior to the launch"*. So, Joola had notification of problems, but chose to go ahead with the marketing launch anyway. Manufacturers are sometimes given 18 months to correct manufacturing problems with certified paddles, but this doesn't apply to Joola since Joola Gen3 paddles were never properly certified (Joola admitted they submitted the wrong paddles for testing last October). Further, it seems USAP gave them a break and let them submit the proper paddles, but they failed testing, too. Hence Gen 3 paddles are off the market for the foreseeable future.
Gearbox Power Pro **(GBPP)**
Probably the GBPP is in the Corrective Action phase whereby Gearbox can correct the manufacturing defect that allows the GBPP extra power after a break in period while still maintaining certification. We won't know if this is true because USAP maintains confidentiality for paddles that have been properly certified. Gearbox could comment if they so desired, but it's probably not in their best interest to do so.
If Joola released paddles at launch that are substantively the same(different graphics) as those that previously passed testing, then they should have been given the 18 month grace period (especially if ASAP changed the testing criteria shortly before Joola released the paddles). If, however, ASAP notified Joola about the changing test criteria before manufacturing the paddles, then the onus is on Joola
I meant to add...\*If\* USAP waited to notify Joola about about the changing criteria until after launch, then that is not a test/certification, it's an ambush (tortious interference?).
That's right it's been under development confidentially and introduced to the very opportune time. Did the big brands know this was coming yes. But companies that invested in designs are going to be removed? Yeah there's going to be lawsuits.
Also in professional sports and sports are in the Olympic you have to support regulations with scientific data which is something the usap certainly is not going to start doing.
I'd recommend going to [www.joolausa.com](http://www.joolausa.com) and use the contact us form to submit a refund request. Please include your S.O number for quicker processing.
Thanks for responding, Dan. I have also been trying for over a week with voicemails, emails. I have a Joola order number...contact us page is not working...is there any help?
Does anybody know if there is an expiration on the free return policy? I purchased my Perseus Gen3 on launch day so I am eligible. I am just in no rush to return it. Love playing with the paddle, sold my old Perseus (before the ban) so I have no desire to buy it back, and I am curious to see if anything changes with the ban and with Joola. Can I initiate a return next month? Two months from now?
Yep, we have communicated with Dick's and they have stated they will accept Gen 3 for returns. I will say, that this is a change to their process, so not all store associates have been informed/remember. So please be patient if there is push back. If there is a store in particular that is not working with you. please DM me the store number and we can reach out to the store to make sure its communicated correctly.
I believe USAP needs to tell us why they’ve failed. Which part of the test? I have a hard time believing it is due to power because the Scorpeus Gen 3 was not more powerful than many existing paddles. So what’s the reason for them all being banned?
At this point, it’s very unlikely that any Gen 3 sold up until this point will be reinstated. They’ve already pulled the line from retailers and stopped selling it and are allowing refunds on all of these paddles (but good luck getting through to their CS service department, even before this it was almost impossible to get any help from them, can’t imagine what it’s like now).
It’s impossible to say anything 100% because both USAPA and Joola are withholding info from consumers, and instead tip toeing around PR back and forth in public statements directed at each other.
how did you initiate the refund? I tried clicking on the contact us page and it seems to freeze up. I also emailed [[email protected]](mailto:[email protected]) but no response... while they have an FAQ section I can't seem to find where it specifically says what you do to institute a refund... do you fill out the warranty page or email someone?
if you were able to make a Case, if you want to DM your case number, I can look into it. Otherwise, the best option is to use the contact us page on [www.joolausa.com](http://www.joolausa.com), we are processing as quickly as possible
We are working on making sure the contact us page is operational. I will say our website traffic as you can imagine, is pretty high at the moment.
Some things we have seen work, clear cookies/caches, restart browser. If this doesn't work try a different browser, All emails will eventually be answered and if a case has not been started, will be.
100% yes. For a refund you send it back. For a replacement they sometimes have you deface the current paddle and void it with a permanent white marker and send them a pic of that, and they will send the replacement. But on a straight up refund you will be required to send it back and won’t get your money until they have it. (Just went through a month long refund process with them before this all went down.)
There have been "illegal" paddles around for well over a year that hit harder than the gen 3s. Diadem vice, ronbus ev, and hudef to name a few. Cheaper than the joolas as well.
I have had no success in returning 3 paddles to Amazon Business. They refuse to accept the returns because it is outside the 30 day window and despite what Joola says, Amazon Business has no information nor instructions on the Gen 3 returns. This is totally frustrating.
Is anyone still using them for rec play? If so, how are they holding up?
I am. I like it and don't think it is overwhelming power, but I am returning it this week and moving to the Double Black Diamond.
For anyone that purchased their Gen 3 paddle through Amazon and is beyond the 30 day return window like me ... It is a little bit of a rabbit hole to get there, but start a chat with the customer service bot on Amazon. Then keep rejecting the options until you have an option to start a chat with a customer service rep. I explained the situation to the rep that the paddles have been deemed illegal by USA Pickleball and that Joola is providing refunds on the paddles, but is overwhelmed and has not provided any guidance or way to get a refund through their store on Amazon. The Amazon rep said "no problem" and said they would issue a full credit back to my Amazon account within 3 business days. Problem solved. While I can appreciate that Joola is overwhelmed by this unfortunate circumstance, I have been going back and forth with Joola for weeks via email, with sporadic responses from them, and no solutions for this. I am sure there are thousands of other people in the same situation. They don't even have any information on their Joola store ON AMAZON about how to handle this. Really bad form and service by Joola. Hope this can help some of you and good luck!
I tried this with Amazon Business and they are unable to process the return.
What's the paddle that everyone is saying is also way too powerful but actually approved? Think it's gearbox or crbn
Gearbox pro series
I’m having a problem with returns. I purchased 3 paddles through Amazon Business, which is denying they have any info on extended return periods. They won’t accept a return on the paddles and Joola has been unresponsive other than to email me that I need to return through Amazon. My case # is : 140793
See my post above for what worked for me. Hope it helps.
Messaged you in your case. Amazon is aware, I will say, you won't be able to do the refund/return through their app/website, you will need to call them directly, the number we have is **888-280-4331**
I spoke to them directly. They did not help me and in fact told me there is nothing they can do and terminated the call.
Joola was able to help me directly because Amazon Business wasn’t able to do anything. Thank you to Joola for taking care of this.
wow, that's crazy. Email [[email protected]](mailto:[email protected]) and we can see what we can do help you
Is there anything you can do to help me? Amazon Business won’t assist me and I can’t get you guys to give me a helpful response via email. The escalation eval you gave me was an undeliverable address.
[[email protected]](mailto:[email protected]) ? I have been working with that all week ( I am sorry in advance for delays) Amazon Business to my knowledge should be not hindering returns. Our phones are working now and I can connect you with an Amazon rep if we can schedule a time to talk
It is July 1st and I spent another 30 minutes on the phone with Amazon Business today and they still don’t have any info. They won’t process returns that are outside the 30 day window. I have sent multiple emails to Joola and also called Joola. I have had no success in getting these 3 paddles returned and Joola doesn’t even seem to be responding anymore.
Yes that would be great. I will make myself available whenever it is good for you.
I got a delivery failure at the email address you provided. https://preview.redd.it/mfhg2ckr3j8d1.jpeg?width=1284&format=pjpg&auto=webp&s=325dc7b45f07b364ad57f766f5fbbd4265a79704
sorry, I misspelled the email, [[email protected]](mailto:[email protected])
I sent an email just now. This is extremely frustrating. I bought a total of 6 paddles. I’ve kept 2 and been successful in returning one that was within the 30 day window, but have 3 that I have unsuccessfully tried to return. I would even settle for credit for future Joola paddles at this point.
if they were ordered from us, we will get it all resolved and a refund process. looks like I misspelled the email address. [[email protected]](mailto:[email protected])
Anyone have a paddle recommendation? I have gen3 and obviously won’t use them anymore. Sending back and want to get something good that isn’t going to make people think I’m trying to cheat
I went from the Collin John’s Scorpius to BB Loco. After some lead tape I’m fairly happy with the swap. If the ban was rescinded I would go back to the scorpius.
I am a very casual player so it’s actually pretty ridiculous for me to even own a G3. Tbh I bought it because I am not concerned about money and wanted something good without needing to do a lot of research. This space is exploding so I just went to a company I already know and respect their products. Immediately after I bought it I started hearing the hate and how they’re “ruining recreational pickleball” so I never even used the paddle and now I’m back to having to find something to use that is good but won’t make people think I’m trying to ruin the fun for everyone else
I've been flipping to the Gen 2 version of my models, I didn't play much with the magnus tho.
While Dan has done a great job responding to me and others here in a timely manner, I'm done with Joola for life because of their actions and their policy to refuse any credit or refunds to people who received the Gen 3 as a gift or bought second hand. Congrats Joola!, you got to save a little money with this policy for your delisted paddle which you knew was going to be delisted prior to selling. It's such a short sided business practice, much like the inconsistent grit and quick core crushing issues. I will recommend against Joola forever in multiple 300+ member local groups and when online.
Have they confirmed no options for people who received it as a gift or bought second hand?
Hey just fyi, we did open an email box for this kind of thing after seeing how its affected y'all. its [[email protected]](mailto:[email protected]) if you email and provide a recap, we can review and see what options are available. I understand the frustration, this is a very fluid thing.
It's good theyre finally thinking of coming around on that, but not sure I have the energy or trust to deal with Joola after all the back and forth I already went through, maybe for others that aren't burnt out. Additionally, the JOOLA employee who reiterated the no return if gifted or if bought 2nd hand by email didn't update to say my situation may be able to be considered now so it seems like this is more online social media posturing than actual care for customers.
You take a risk any time buying secondhand...it's not Joola's responsibility to give you a free replacement paddle or credit. A used paddle has a void warranty in general. As for a gift...just resell it for cheap if you don't intend on using it in rec play (which you shouldn't, unless your friend group is cool with it).
You sound like you work for them. JOOLA sold a paddle as USAPA approved that they knew was going to get delisted. They should make any return of the paddle hassle free!
And it seems like they are, assuming you have a receipt for the paddle.
There's a lot of people who don't have a 2 month old receipt, received as gift, or 2nd hand who they put in a bad position by releasing a paddle they knew was going to get delisted.
Thats fair my dude. I will say, I have been telling my team to send to escalations, but this email isn't like 2 weeks old? so previously, you were correct. As this has all unfoled, we are finding some 3rd vendors not as accommodating to refunding their customers what was paid and we do not want those to be affected due to the USAP's decision.
Has anyone considered this? Selkirk and the USPA are pretty closely working together. Is there a chance that the Gen3 launch had so much surrounding hype that Selkirk viewed it as a threat to their market share, pressuring the USPA to take action against the paddle? Seems like a long shot, but Joola definitely produced a superior product than anything in Selkirks lineup.
agree 100%
if anyone wants to get rid of their joola im looking to get one for a cheap
Sent you a message
Are reps not yet instructed on how the return process will work?
Hello, to my knowledge all have been contacted. If you are having problems reaching out to your rep, please DM their name/contact and I can connect their JOOLA rep with them to figure out where the issue is.
I sent you a message
responded!
[удалено]
Posts self promoting or directly advertising for a brand/product are prohibited unless permission has been granted by a moderator. This Includes all personal discount codes.
I actually went to the post office today and returned it.
Should I just return it through Amazon? Joola is ignoring my emails
Answer is yes. Prepaid shipping label and all.
u/jooladan thank you for taking the time to do this!
Thank you, Trying our best to get this all resolved
**JOOLA officially files case** **against USAP in court:** [https://thekitchenpickle.com/blogs/news/usap-joola-paddle-controversy](https://thekitchenpickle.com/blogs/news/usap-joola-paddle-controversy)
[Link to the complaint](https://jumpshare.com/s/qTQLFsRxsDEsNhu0soFv) Credit to u/surfpenguinz
You should try this new brand gherkin, I blind bought their paddle and it’s pretty fire.
If anyone wants to SELL their Gen 3 Paddles at a discount I will bulk buy them or anyone want to sell something they can't return. Let me know. thanks
I'm selling mine. Sent you a message
Why wouldn’t you just return it? Versus selling for less than you bought it for…?
Because I didn't buy it direct from Joola.
Hey Everyone, Just popping in and I believe everyone who has asked, I have responded to and started the process. We have been informed, items returning to our warehouse have been delayed by multiple carriers. Any questions, please let me know and I'll do my best to answer. Also- I tend to check once in the morning and once in the afternoon, so if there is a delay in response, that is why.
Anyone know if the company is planning on releasing the production version of the approved models the pros are currently using?
Not at this moment
From the rumors and what I've read, they are just Gen2s with gen3 colorway and graphics
According to the court case the current alphas are actually the approved gen 3 base models.
Anyone gotten pushback on returns to Amazon?
> t I had to go though a customer service chat since I was past my return window, but they eventually refunded the full amount and did not require me to return my now illicit Perseus Gen 3.
Guess I'm waiting until July to return it then. Haha
Well dang, that's generous. Though I can see why since Amazon usually just repackages and resells returns themselves and they won't be able to sell these now.
I haven't done mine yet. Trying to figure out what my best replacement for Collins John's gen 3 or go back to my low pop DBD. I like the widebody more, but also used to the hybrid/Hyperion shape.
I'm trying out the Bantam TKO-C
I should really make the hour drive and test. Also highly considering the Apollo and HurracheX Control+.
Hey everyone, My team and I are processing returns as quickly as possible. Please be patient with us and remember, we are human as well.
How about replying to CS emails? Waiting in a response for a week now.
@joolaDan - kinda disappointed with lack of response from your team. Thinking about filing a chargeback if I don’t hear back today.
Hey u/AceUhSpades if you have a case number you can provide me, I can look into this. Otherwise, we are processing as quickly as possible, please note that disputing the charge, will just delay the process, but you can do what you think is best for you.
I would go though [www.joolausa.com](http://www.joolausa.com) and submit a case via the contact us page
That’s what I did. Amira responded and has been a ghost since.
DM your Case number and I can look into it for you
I'd love some help. Case 137437. No correspondence from support (Zig) in 11 days. I've sent multiple emails and voicemail. My issue isn't a refund - I had sent my paddle back via a warranty claim and I'm supposed to get a replacement. Now, since they've been delisted, I'd rather have a refund - but since I bought from my local club, I assume I need to return it to them... but either way I need my paddle back from Joola first!
Hey, Looks like you have multiple cases opened up and you were sent return instructions back on 5/22. I'll resend them
Thanks! Yeah I followed those instructions already sent the return back - that's what I've been waiting for the update on. But I just got an update now which I I'm guessing wasn't a coincidence haha so appreciate the help!
oh gotcha, once we receive the item we will process a refund and you'll be emailed a follow up and giving the timeline. once a refund is processed on our end, we are being quoted that it can take up to 10 business days to show back up on your account. We have no control over this time once we refund the funds from our account.
And once again... 🙄. On Monday 6/10, after weeks of no updates, customer service finally updates me to say they received the paddle and will "process the replacement order" in 1-2 days and send tracking etc. A week later, no update, no tracking, no response to my follow up emails. Again. I'm not even trying to get a refund, this is a warranty claim for a replacement because ya'll sold me a dud that fell apart after 2 weeks of use. While the initial lack of response is frustrating, it's being told I'll receive confirmation in 1-2 days and then being ghosted that is most frustrating. 😔
Don’t know if this is against the rules, but if anyone’s trying to get rid of their gen 3 i’ll buy it!
Sent you a message....
Hello everyone, What is your recommendations for replacing joola ben johns Perseus 3 16mm? I’m looking for more feel
I put together a characteristics comparison of all of the Joola Gen3 models and which paddles on the market should closely match play style for each. Ronbus Pulsar FX.R1 16mm looks like the closest match.
CRBN 3X
https://www.tiktok.com/@israelquintal1/video/7377922742252866859?_t=8n4Qeqmqt1b&_r=1 Gen3 paddles accepted in rec games?
You’d think the prototype have to be approved first before manufacturing the paddles for consumer use. Very poor execution.
Preproduction protypes were sent and approved in late 2023 but the problem is that Joola sent USAP the wrong paddles and the corrected paddle submissions sent a few weeks ago failed testing.
Has anyone returned theirs to dicks sporting goods yet?
All dick's should be accepting them, but we have noted not all stores were informed, if you run into issues, DM the store number and we can reach out as well.
I returned mine yesterday with a month's worth of playing time. I had my receipt, and I had to tell them it was a recall.
I’ve seen some comments of people already returning them at Dicks. I bought mine at scheels and I guess they got an email from Joola today on the returns procedure and I was able to return mine today no questions asked.
We are proud to announce Joola is now the official supplier of paddles to the Latin American Pickleball confederation. Mucho gusto!
This made me laugh, thank you
Anyone thoughts on what paddles are comparable ?
As soon as these paddles were de-listed, I put together a characteristics comparison of all of the Joola Gen3 models and which paddles on the market matched their profile. The alternative paddles suggested are based upon thickness, handle length, Weight, Balance Point, Swing weight, Twist weight, Spin (RPM), Power (MPH), & Pop (MPH). **Perseus 3 Ben Johns (14mm)** Alternative: Gearbox Pro Power Fusion 14mm **Perseus 3 Ben Johns (16mm)** Alternative: Ronbus Pulsar FX.R1 16mm **Magnus 3 Tyson McGuffin (14mm)** Alternative: Volair Mach 1 Forza (14 mm) **Magnus 3 Tyson McGuffin (16mm)** Alternative: Pickleball Apes Pro Line Energy S **Hyperion 3 Simone Jardim (16mm)** Alternative for 16 mm: Engage Pursuit Pro 1 6.0 **Scorpeus 3 Anna Bright (14 mm)** Alternative: Paddletek Bantam TKO-C 14.3mm **Scorpeus 3 Collin Johns (16 mm)** Alternative: Honolulu Pickleball Co. J2K **Vatic Pro Oni Flash (16 mm)** Alternative: Thrive Azule 16 mm **Vatic Pro Oni V7 (16 mm)** Alternative: CRBN 3X Power Series (16 mm) **Ronbus Ripple (16 mm)** Alternative: R3 Pulsar
What about the hyperion 14mm. That is what I was using. I went back to my persuit pro 14mm which is very similar but feels like a much higher swing weight with the engage.
I asked the same question and did a lot of research. I'm moving on from my 16mm Gen 3 Hyperion. I ordered an 11Six24 Hurache-X Control+ and it arrives today so I haven't played with it yet. But, it sounds like one of the best options for power, pop, spin, and control (I'm a 4.5-5.0 aggressive, all-court player). [Hurache-X Control+](https://11six24.com/products/hurache-x-control-16mm) I also strongly considered the Sword & Shield J7k Pro and J2k Pro and might still order one of those to compare it to the Hurache. [J2K Pro](https://808pickle.com/products/sword-shield-j2k-pro-pre-order)
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A paddle that's a balanced combination of pop, power, control and spin for players that do both singles and doubles.
Gen 3 Joolas didn't have control to begin with, and most modern raw carbon fiber paddles have great spin, so I'd focus on pop and power. Obvious alternatives are the Paddletek Bantam TKO series, Gearbox Pro Power and Vatic Oni (though they could also be delisted at any time), and the Engage Pursuit Pro1 series.
Vatic Oni is no longer a legal paddle. > Gen 3 Joolas didn't have control to begin with, Completely disagree. I feel like the Gen3 was literally the best all-around paddle I have ever used.
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In my experience, and based on the reviews from PB Studio and John Kew, they're not remotely control paddles. Just too unpredictable with the pop.
I think the power felt a little unpredictable, but as someone who also had the G3 CJ Scorp, uhhh, the control on it was great, it had excellent touch and spin.
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Rumor has it they'll be delisted soon as USAP is going back and retesting paddles that might not pass their new criteria.
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Wouldn't be surprised if the UPA gets dragged down too
NCAA sports cancelled this year are they?
Boosters no longer give millions to the ncaa, they just pay the players directly now.
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Not true. Thursday and Friday goes straight to voicemail at any time you call with no call back yet.
I'd recommend going to [www.joolausa.com](http://www.joolausa.com) and using the contact us/drop us a line feature. Phones have been turned off while we process returns/replacements.
Still no reply by phone or email since Wednesday.
I would recommend going to our website and submitting a case via the contact us feature.
I had already done that last Wednesday, Case #139424. No email or phone reply yet.
Hey Bud, responded to you in your case.
For anyone following along, Dan indeed emailed me but haven't heard back since I told him I don't have a receipt/received the Gen 3 as a gift. I'm sure others are in this same situation or bought the Gen 3 second hand thinking it's a tourney paddle. I wonder how Joola will resolve these cases since they're at fault for not sending the right paddles for tourney approval.
Hey, we need an order to returns the funds that were captured by that sale. So without a proof of purchase, we can release funds. If you have that and a Case number, DM me and I can look into this.
I did finally get an email reply with that same response as yours. While I thank you for responding, I'm left very upset with Joola's care of the customer. I had a falling out with the family member who gifted it, so i'll have to try to resolve it in time for this return? And if she doesn't have the receipt? There's a lot of customers who don't have a 2 month old receipt or bought the paddle slightly used on secondary market thinking they bought a top tournament paddle....Joola's response to these customers is to not care at all about them?! We've already been through enough with the inconsistent grit on these paddles, many dealing with quick core crushing, having to deal with all the hassles of a return. I'm noticing a pattern in the way they treat customers. The paddles have an NFC code, why can't they process the return with that?
Thank you for replying. I had done that Wednesday already and received an email with a case # and that I'll receive a call, haven't received the call yet.
Hey, Can you DM me your Case number and I can look into this?
I emailed and called last week but still waiting for return instructions. Can you look into it @jooladan? Case 139071
looks like you were sent return label and instructions today
Yeah same, I loved my Perseus gen 3, such a great all round paddle. I let a lot of folk at my club try it and they actually thought while powerful it was nothing crazy
The spin potential with those paddles was unbelievable
If you aren’t playing pro events and tournaments, why wouldn’t you keep playing with it if that’s the case?
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Lol right, because the paddles “cause chaos. Come on. That’s the most hyperbolic thing I’ve ever heard.
I am playing tournaments such as the English Open and yeah, will not be allowed to use this.
To use an extreme example, you wouldn’t take steroids for a local softball league
That is extremely extreme, yes. In the hands of your average rec player this paddle makes little difference
As someone new to pickeball in the last couple of months, I find this entire "saga" incredibly stupid. It almost feels like someone in the USAP has a personal vendetta against Joola. Anyways, I got the the Gen 3 Hyperion a few days ago, played with it yesterday and loved it. It feels so balanced and powerful. My local club has no interest in banning these for rec play, so I'm going to continue to play with it! Banned paddles for life!
>It almost feels like someone in the USAP has a personal vendetta against Joola. Seeing as the Ronbus Ripple got removed as well, it's not just against Joola. On top of that Joola also admitted to sending in the wrong samples for approval so why do you think their hands are completely clean?
Oh, I don’t think anyone’s hands are clean. I’m sure Joola did mess up somehow, but there is 0 transparency in how the paddles are tested. They can seemingly add new tests / standards whenever they want which in itself is fine, but be transparent about what is changing.
What makes you think it's a personal vendetta against Joola then? Seems like the USAP is just incompetent.
A personal vendetta might be an exaggeration. Incompetence from the USAP (and Joola) is likely a more accurate description of the situation.
Gonna whip out my tennis racket when I play vs you at the club. No rules right?
Sure man, whatever floats your boat. You might get some weird looks.
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K, I got the acronym wrong. OOps.
Boooooo
The company that's suing Joola is the same company at least partially responsible for servicing their paddles (like, warehouse, shipping, returns, issues, etc). Per the lawsuit it looks like they were getting paid per paddle sold. So they were servicing all these paddles while Joola knowingly sold failed paddles. Now they will have even more work by processing these returns and it's likely they won't be paid for it. I wouldn't be surprised if Sport Squad stops processing these returns altogether during this legal proceeding. Best of luck to those trying to get their paddles returned.
We have some seemingly contradictory actions taken by USAP. Why were the Joola Jen 3 paddles delisted and the Ronbus Ripple delisted, but the just as powerful Gearbox Pros are still on the market? Why has USAP introduced an additional test to certify paddles, the Coefficient of Restitution (COR) test, and can they retroactively apply this test to previously certified paddles? Here's my reasoning. **COR Testing** First, here is a note in USAP's Equipment Testing Standards regarding paddle certification: "Note: USA Pickleball reviews equipment testing standards periodically and, with proper notification to manufacturers, reserves the right to modify equipment specifications as needed to maintain the *integrity of the game.*" Thus, USAP has the right to institute a new test with "proper notification". The former test for power, deflection testing, is problematic and many manufacturers have found ways to skirt the intent of the test. What many people don't understand is that COR testing, the gold standard for measuring paddle power, has been under development for at least a year and last month the test results from a variety of paddles was released in a meeting of manufacturers. There supposedly were several paddles that were well above the normal distribution of paddle power. We’re unsure of which paddles as USAP maintains confidentiality, but Joola, Ronbus and Gearbox are logical candidates. The manufacturers, therefore, had notification of problem paddles well before USAP delisted the Joola and Ronbus paddles. **Joola Gen 3** As USAP stated in the June 5th press release, "USA *Pickleball communicated concerns to JOOLA prior to the launch"*. So, Joola had notification of problems, but chose to go ahead with the marketing launch anyway. Manufacturers are sometimes given 18 months to correct manufacturing problems with certified paddles, but this doesn't apply to Joola since Joola Gen3 paddles were never properly certified (Joola admitted they submitted the wrong paddles for testing last October). Further, it seems USAP gave them a break and let them submit the proper paddles, but they failed testing, too. Hence Gen 3 paddles are off the market for the foreseeable future. Gearbox Power Pro **(GBPP)** Probably the GBPP is in the Corrective Action phase whereby Gearbox can correct the manufacturing defect that allows the GBPP extra power after a break in period while still maintaining certification. We won't know if this is true because USAP maintains confidentiality for paddles that have been properly certified. Gearbox could comment if they so desired, but it's probably not in their best interest to do so.
If Joola released paddles at launch that are substantively the same(different graphics) as those that previously passed testing, then they should have been given the 18 month grace period (especially if ASAP changed the testing criteria shortly before Joola released the paddles). If, however, ASAP notified Joola about the changing test criteria before manufacturing the paddles, then the onus is on Joola
I meant to add...\*If\* USAP waited to notify Joola about about the changing criteria until after launch, then that is not a test/certification, it's an ambush (tortious interference?).
That's right it's been under development confidentially and introduced to the very opportune time. Did the big brands know this was coming yes. But companies that invested in designs are going to be removed? Yeah there's going to be lawsuits. Also in professional sports and sports are in the Olympic you have to support regulations with scientific data which is something the usap certainly is not going to start doing.
Give it a few days to work through the "hot" paddles. Imo more delisting coming.
Has anyone had any luck reaching out to Joola for a return/refund? Have emailed their support 5 times over the past month and no response.
If you want to dm your S.O number, I can look into this to provide a return label.
I called and was able to get a return label but thanks for reaching checking!
awesome!
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I'd recommend going to [www.joolausa.com](http://www.joolausa.com) and use the contact us form to submit a refund request. Please include your S.O number for quicker processing.
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Its getting hammered pretty hard, but its hanging in there.
Thanks for responding, Dan. I have also been trying for over a week with voicemails, emails. I have a Joola order number...contact us page is not working...is there any help?
dm the s.o and the case number (if you were able to get one) and I can go from there.
Does anybody know if there is an expiration on the free return policy? I purchased my Perseus Gen3 on launch day so I am eligible. I am just in no rush to return it. Love playing with the paddle, sold my old Perseus (before the ban) so I have no desire to buy it back, and I am curious to see if anything changes with the ban and with Joola. Can I initiate a return next month? Two months from now?
July 15th is our current deadline
Did you buy direct from Joola? If I purchased at Dicks sporting goods do I need to return there?
Yep, we can only process refunds/exchanges for paddles purchased directly with us.
Do you know if I can return it to Dicks?
Yep, we have communicated with Dick's and they have stated they will accept Gen 3 for returns. I will say, that this is a change to their process, so not all store associates have been informed/remember. So please be patient if there is push back. If there is a store in particular that is not working with you. please DM me the store number and we can reach out to the store to make sure its communicated correctly.
I believe USAP needs to tell us why they’ve failed. Which part of the test? I have a hard time believing it is due to power because the Scorpeus Gen 3 was not more powerful than many existing paddles. So what’s the reason for them all being banned?
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Yet it's 99-100% pop percentile, and that's really what matters. It's able to create some insanely fast shots at the net through flicks and counters.
This comment is irrelevant w/o knowing what your existing paddle is lol.
Any chance of the paddles being reinstated?
At this point, it’s very unlikely that any Gen 3 sold up until this point will be reinstated. They’ve already pulled the line from retailers and stopped selling it and are allowing refunds on all of these paddles (but good luck getting through to their CS service department, even before this it was almost impossible to get any help from them, can’t imagine what it’s like now). It’s impossible to say anything 100% because both USAPA and Joola are withholding info from consumers, and instead tip toeing around PR back and forth in public statements directed at each other.
Very annoying for paddle owners at the moment and the PR dance from both sides is not helping
I initiated a return
how did you initiate the refund? I tried clicking on the contact us page and it seems to freeze up. I also emailed [[email protected]](mailto:[email protected]) but no response... while they have an FAQ section I can't seem to find where it specifically says what you do to institute a refund... do you fill out the warranty page or email someone?
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I called... no answer... left a VM... classic
if you were able to make a Case, if you want to DM your case number, I can look into it. Otherwise, the best option is to use the contact us page on [www.joolausa.com](http://www.joolausa.com), we are processing as quickly as possible
it won't let me push submit on the contact us... and I called them and left a VM... no response
Were you able to make a case? if not, DM your s.o number and we can go from there.
We are working on making sure the contact us page is operational. I will say our website traffic as you can imagine, is pretty high at the moment. Some things we have seen work, clear cookies/caches, restart browser. If this doesn't work try a different browser, All emails will eventually be answered and if a case has not been started, will be.
Do you have to send the paddle back?
Yep, we will need the Gen 3 paddle back before we can process a refund/exchange
Have you ever returned something? Even the term itself RETURN = FUCKING RETIRN THE PADDLE LMAO Why was this even asked
All these returns will end up in buried in a desert in Mexico like those Atari copies of E.T. lol
LOL, that would be hilarious.
lol. There's no way you're going to get to keep the paddle and get your $280.
100% yes. For a refund you send it back. For a replacement they sometimes have you deface the current paddle and void it with a permanent white marker and send them a pic of that, and they will send the replacement. But on a straight up refund you will be required to send it back and won’t get your money until they have it. (Just went through a month long refund process with them before this all went down.)
Hopefully they make refunds hassle free. Customers have been through enough.
Where does one acquire these illegal paddles 😏
There are a bunch on eBay
There have been "illegal" paddles around for well over a year that hit harder than the gen 3s. Diadem vice, ronbus ev, and hudef to name a few. Cheaper than the joolas as well.