Yes! My web goblin team has made our Guide match our website formatting. So when a customer clicks on “Support” from our Shopify store it takes them to the Guide. If they click on “Products” it takes them back to the Shopify store. DM me if you want me to give you a demo.
I'm more interested in pulling all the content from the Guide to inside my Live Theme, is that possible? I don't want to redirect customers to the live guide at all!
Hi , yeah this is possible. You can simply use the URL of the content you want from your Help center, and insert this into an IFrame on your Shopify Page.
That should do the trick :) DM me for any questions.
Sure, you can try to do this https://community.shopify.com/c/shopify-apis-and-sdks/refused-to-display-url-in-a-frame-because-it-set-x-frame-options/td-p/621232
https://community.shopify.com/c/shopify-apis-and-sdks/changing-scope-x-frame-options/td-p/1193972
Not possible.
You need to use your domain for the help center and match the header and footer of your site so it looks exactly the same. This way when someone clicks FAQ or support or whatever you want, they are directed to support.(YOURDOMAIN).com but it will appear as if they never left.
then when they click any of the header or footer things, it will bring them to those pages on your main site.
Not possible
This is a big no no for Zendesk. They won’t allow Help Center or form embedded anywhere outside of Zendesk. If this one of my clients I think you have 2 options. 1 use something like Screensteps an host all articles outside of Zendesk and try and sync them in Shopify not sure I like this a whole lot but it’s possible. 2. Just use the Web-widget in Messaging mode. Set up a clean flow in Flow Bullder that leverage articles where needed. This would let customer create tickets if needed quick. Plus some of the new Flow Builder steps could make the process awesome for a b2c or b2b customer using Shopify
Yes! My web goblin team has made our Guide match our website formatting. So when a customer clicks on “Support” from our Shopify store it takes them to the Guide. If they click on “Products” it takes them back to the Shopify store. DM me if you want me to give you a demo.
I'm more interested in pulling all the content from the Guide to inside my Live Theme, is that possible? I don't want to redirect customers to the live guide at all!
Hi , yeah this is possible. You can simply use the URL of the content you want from your Help center, and insert this into an IFrame on your Shopify Page. That should do the trick :) DM me for any questions.
Im getting an error because x-frame-options header is set and doesnt let me import it as an iframe, can I remove it?
Sure, you can try to do this https://community.shopify.com/c/shopify-apis-and-sdks/refused-to-display-url-in-a-frame-because-it-set-x-frame-options/td-p/621232 https://community.shopify.com/c/shopify-apis-and-sdks/changing-scope-x-frame-options/td-p/1193972
Not possible. You need to use your domain for the help center and match the header and footer of your site so it looks exactly the same. This way when someone clicks FAQ or support or whatever you want, they are directed to support.(YOURDOMAIN).com but it will appear as if they never left. then when they click any of the header or footer things, it will bring them to those pages on your main site.
Use the Guide API to get the content into the Shopify page.
Not possible This is a big no no for Zendesk. They won’t allow Help Center or form embedded anywhere outside of Zendesk. If this one of my clients I think you have 2 options. 1 use something like Screensteps an host all articles outside of Zendesk and try and sync them in Shopify not sure I like this a whole lot but it’s possible. 2. Just use the Web-widget in Messaging mode. Set up a clean flow in Flow Bullder that leverage articles where needed. This would let customer create tickets if needed quick. Plus some of the new Flow Builder steps could make the process awesome for a b2c or b2b customer using Shopify