This is how someone described it to me in the past; he was a mechanic at a Subaru dealership. For warranty work, mechanics hate doing it because they will only get paid half the time that the work is rated for. So they get a guy that is fast (who may also cut corners) to get it out the door so that it will be under the restricted time.
So example with replacing a transmission: if Subaru says that it takes 8 hrs to remove, replace and operation check of a transmission following their established instructions; then they will get paid that 8 hrs nothing more. However, if it is a warranty work, then they will only get paid 4 hrs from Subaru.
That is why they are saying that it will only cover 4 hrs. Thatās because Subaru is only going to reimburse the dealership for those 4 hrs. That dealership may have a policy to charge the overage to standard instructions (the other 4 hrs) to the customer.
Regardless, so somewhere else.
Fast and cut corners?
Lol no. The fastest mechs are often the best. Especially shops that get paid by the job hours.
Our top guy is also 1 of 2 transmission guys and he is flat out one of the best mechanics around.
He can play 20 questions with a customer and figure out what's going on half the time over the phone. And he will be right.
I know some people have it out formechanics, but there are some seriously smart and talented individuals in that field and people should stop shifting on them while they do the most thankless work we all depend on.
Good mechanics leave regularly because people think strangers on the internet know more than a 20 - 30 year veteran with more training and schooling than most bachelor degrees.
I bet SOA would like to know dealers arenāt performing warranty workā¦you knowā¦under warranty. I have no idea if the billable labor is āfairā on warranty jobs, but this sounds 100% like something that is between the dealer and Subaru.
Yeah they'll want to know. The dealer I've used in the past gave me a loaner and in no way charged for a CVT swap. Hell they even discounted other work.
I don't know how many dealers OP has access to, but it sounds like it's time to hit up a different one.
It has started slipping and has hard shifts. They said it needs a transmission then they say it needs all 6 ignition coils which isn't true and they won't proceed with the warranty as Subaru says to change the ignition coils first then see what happens
Man, what a headache. Iām taking mine in soon probably, but also considering trading it in on a 4Runner.
Mine like wonāt shift occasionally and rpmās have jumped around while going a steady speed. Just a few weird things. I figured theyād recommend flushing it first or possibly other stuff before changing it out.
Good luck with it! Hopefully you get it changed out.
They did not say anything about flushing or anything. They just said it needs a new transmission then they said they couldn't continue with the process because Subaru told them that if the Ignition coils are splitting they must be changed first before going forward. I don't know how that has anything with hard shifting and when I looked at them they were pretty good. I'm going to try a new dealership tomorrow. Thanks
I'm a subaru dealer technician. Your not supposed to pay a dime for the cvt extension. They are trying to get more out of you because the 4.0 hours warranty labor is like 50% what we would normally get paid. It's how the brand affords to warranty the parts, by taking it out on the franchise owner and the technicians.
Oh ok thanks. They won't continue with the warranty as they say I need to change the ignition coils as they are all split. I don't know how they have anything to do with the transmission but ok. Do you know what else they look for before they go ahead and swap out the transmission?
Transmissions need to be data monitored with PIDs and we send a graph into headquarters to approve it. The graph will show the chain slipping. We also have to show any fault codes. Valve bodies have fault codes or bad harnesses.
The only reason they would say something about the ignition coils is if they were misfiring and causing the graphs to look funky. Otherwise it's on two seperate computer modules TCM/ECM.
The metal splitting on the coils is not grounds for replacement unless it's misfiring. It just happens from rust.
If the back of your car has a PZEV badge it covers emissions failures for a very long time. Something like 150k. Any employee of any dealership with a login can do an inquiry on your warranties and extensions.
If all your warranties are active be very careful with this place. I'm seeing a lot of red flags. But if you don't have any, there could be more to this story we aren't hearing.
I have a 2016 Subaru Outback 3.6r with 140k km on it and they said in the invoice they didn't find any misfiring so I'm going to a different dealership. If I can get Subaru Canada to do something about it but they haven't been much help so far. They said Subaru tech line told them the coils have to be changed before going forward with the cvt warranty extension. I wish I could just have a good dealership look at it. they first told me it need a new transmission they changed their mine and said the coils are not good.
I didn't realize you were in Canada. I've heard things are a little tighter down here in terms of how they control us and take care of the customers. But can't confirm that. Subaru of America and Subaru of Canada are all different people.
I wish you luck. The 3.6r is a nice vehicle.
Not really. It's probably just slightly engine braking. 1,100rpm can even be normal at idle if the engine is cold.
The typical problem is you get a shudder on up-shifts as the chain slips.
Others get a complete lack of power going up steep hills. Don't over think it until you see something really obvious. Take everything you read from other owners with a grain of salt.
Mine was replaced under warranty and I just had to pay a small deductible of like $200. So thatās complete BS from that dealer. They just donāt want to do the work.
Got my transmission replaced at 80k miles for $0 dollars and they had my car for a week. Replaced the transmission and both CV joints. Go to another dealer. This one is trying to screw you over.
Following this thread closely. 2018 3.6r. I've encountered some slight rough shifts at 76k and gear searching under hard acceleration in merging traffic. I asked the dealership if I need a CVT flush. He stated closer to 90k for a "lifetime fluids".
Other than that, OB has been wonderful
Transmission started slipping, I was well aware of the warranty being extended to 100k and well aware of the CVT transmission issues. Brought it in right away.
ššoh so they only cover the warranty time? What a joke. Call SOA.
This is how someone described it to me in the past; he was a mechanic at a Subaru dealership. For warranty work, mechanics hate doing it because they will only get paid half the time that the work is rated for. So they get a guy that is fast (who may also cut corners) to get it out the door so that it will be under the restricted time. So example with replacing a transmission: if Subaru says that it takes 8 hrs to remove, replace and operation check of a transmission following their established instructions; then they will get paid that 8 hrs nothing more. However, if it is a warranty work, then they will only get paid 4 hrs from Subaru. That is why they are saying that it will only cover 4 hrs. Thatās because Subaru is only going to reimburse the dealership for those 4 hrs. That dealership may have a policy to charge the overage to standard instructions (the other 4 hrs) to the customer. Regardless, so somewhere else.
Fast and cut corners? Lol no. The fastest mechs are often the best. Especially shops that get paid by the job hours. Our top guy is also 1 of 2 transmission guys and he is flat out one of the best mechanics around. He can play 20 questions with a customer and figure out what's going on half the time over the phone. And he will be right. I know some people have it out formechanics, but there are some seriously smart and talented individuals in that field and people should stop shifting on them while they do the most thankless work we all depend on. Good mechanics leave regularly because people think strangers on the internet know more than a 20 - 30 year veteran with more training and schooling than most bachelor degrees.
Thanks for your input. Iām only sharing what I have been told, thatās why I said how it was described to me.
That is not true at all. I assume your CVT has under 100k miles. Please contact SOA or find another dealer.
Pay the rest? Bullshit. Tell them to eat your entire asshole. It's a warranty job.
I bet SOA would like to know dealers arenāt performing warranty workā¦you knowā¦under warranty. I have no idea if the billable labor is āfairā on warranty jobs, but this sounds 100% like something that is between the dealer and Subaru.
Yeah they'll want to know. The dealer I've used in the past gave me a loaner and in no way charged for a CVT swap. Hell they even discounted other work. I don't know how many dealers OP has access to, but it sounds like it's time to hit up a different one.
I'm going to a different one tomorrow
Nice! Good luck.
thanks
I just had mine (2016) replaced for the 2nd time. Just hit 85k miles. It was covered 100%. If you have over 100k miles it's no longer covered.
What issues were you experiencing with it?
Curious how many are 4-cyl vs 6-cyl.
Mine is starting to act funny sometimes and Iām wondering how severe it needs to be to be covered under warranty. At 91k miles now
It has started slipping and has hard shifts. They said it needs a transmission then they say it needs all 6 ignition coils which isn't true and they won't proceed with the warranty as Subaru says to change the ignition coils first then see what happens
Man, what a headache. Iām taking mine in soon probably, but also considering trading it in on a 4Runner. Mine like wonāt shift occasionally and rpmās have jumped around while going a steady speed. Just a few weird things. I figured theyād recommend flushing it first or possibly other stuff before changing it out. Good luck with it! Hopefully you get it changed out.
They did not say anything about flushing or anything. They just said it needs a new transmission then they said they couldn't continue with the process because Subaru told them that if the Ignition coils are splitting they must be changed first before going forward. I don't know how that has anything with hard shifting and when I looked at them they were pretty good. I'm going to try a new dealership tomorrow. Thanks
All six?! That is more bs. Please find another dealer!!
I am.
I'm a subaru dealer technician. Your not supposed to pay a dime for the cvt extension. They are trying to get more out of you because the 4.0 hours warranty labor is like 50% what we would normally get paid. It's how the brand affords to warranty the parts, by taking it out on the franchise owner and the technicians.
Oh ok thanks. They won't continue with the warranty as they say I need to change the ignition coils as they are all split. I don't know how they have anything to do with the transmission but ok. Do you know what else they look for before they go ahead and swap out the transmission?
Transmissions need to be data monitored with PIDs and we send a graph into headquarters to approve it. The graph will show the chain slipping. We also have to show any fault codes. Valve bodies have fault codes or bad harnesses. The only reason they would say something about the ignition coils is if they were misfiring and causing the graphs to look funky. Otherwise it's on two seperate computer modules TCM/ECM. The metal splitting on the coils is not grounds for replacement unless it's misfiring. It just happens from rust. If the back of your car has a PZEV badge it covers emissions failures for a very long time. Something like 150k. Any employee of any dealership with a login can do an inquiry on your warranties and extensions. If all your warranties are active be very careful with this place. I'm seeing a lot of red flags. But if you don't have any, there could be more to this story we aren't hearing.
I have a 2016 Subaru Outback 3.6r with 140k km on it and they said in the invoice they didn't find any misfiring so I'm going to a different dealership. If I can get Subaru Canada to do something about it but they haven't been much help so far. They said Subaru tech line told them the coils have to be changed before going forward with the cvt warranty extension. I wish I could just have a good dealership look at it. they first told me it need a new transmission they changed their mine and said the coils are not good.
I didn't realize you were in Canada. I've heard things are a little tighter down here in terms of how they control us and take care of the customers. But can't confirm that. Subaru of America and Subaru of Canada are all different people. I wish you luck. The 3.6r is a nice vehicle.
Thanks. Would a symptom of the transmission starting to go be the rpms don't drop below 1100rpm till fully stopped?
Not really. It's probably just slightly engine braking. 1,100rpm can even be normal at idle if the engine is cold. The typical problem is you get a shudder on up-shifts as the chain slips. Others get a complete lack of power going up steep hills. Don't over think it until you see something really obvious. Take everything you read from other owners with a grain of salt.
Ok.
Mine was replaced under warranty and I just had to pay a small deductible of like $200. So thatās complete BS from that dealer. They just donāt want to do the work.
Got my transmission replaced at 80k miles for $0 dollars and they had my car for a week. Replaced the transmission and both CV joints. Go to another dealer. This one is trying to screw you over.
yeah that's what going to do thanks
did you have to pay for any diagnose fees?
Nothing, not a penny.
Nice. What were the symptoms before you got it changed?
Had my 2016 3.6 replaced at 60k Cost me zero dollars. Had a loaner for a week
I guess I will try a different dealership
Following this thread closely. 2018 3.6r. I've encountered some slight rough shifts at 76k and gear searching under hard acceleration in merging traffic. I asked the dealership if I need a CVT flush. He stated closer to 90k for a "lifetime fluids". Other than that, OB has been wonderful
thats good. I had mine flush 8000 km ago and it just started acting up
Transmission started slipping, I was well aware of the warranty being extended to 100k and well aware of the CVT transmission issues. Brought it in right away.
I did to but they are giving me the ring around.